Key Account Executive

2 weeks ago

Shah Alam, Selangor, Malaysia The Raw. International Sdn. Bhd. Full time 30,000 - 60,000 per year

Company Description:

The Raw International Sdn. Bhd. is a leading beauty brand powered by pharmaceutical science. We prioritize safety, quality, and efficacy through our active-concentrated approach. Our products are available in Guardian, AEON Wellness, and major e-commerce platforms, including TikTok, Shopee, and Lazada. Join our passionate team and be part of a growing brand making an impact in the beauty industry.

Role Description:

We're seeking a driven and detail-oriented
Key Account Executive (Pharmacy Chains)
to support our Key Account team in managing key partners, including Guardian, KPJ, and various retail pharmacy chains. This role focuses on ensuring smooth daily operations, executing trade promotions, and maintaining strong relationships with pharmacy and wellness partners.

Key Responsibilities:

1. Account Support

  • Assist the Key Account Assistant Manager in managing assigned pharmacy and retail accounts (e.g. pharmacy chains, wellness chains, retail & department stores).
  • Act as the main point of contact for daily partner communications, inquiries, and follow-ups.
  • Provide administrative and operational support to ensure smooth account management.

2. Sales Order Management

  • Process partner purchase orders and coordinate with the Procurement Department to ensure timely stock delivery.
  • Monitor stock levels, delivery schedules, and resolve basic order or supply-related issues.
  • Ensure all orders and stock requests meet service level agreements (SLAs).

3. Promotion Execution

  • Prepare and submit promotional proposals, supporting documents, and product listings for pharmacy partners.
  • Monitor promotion sell-through and gather sell-out data for performance tracking.
  • Compile and submit promotion performance reports to management.

4. Partner Relationship Management

  • Maintain strong and professional relationships with key pharmacy and hospital partners.
  • Serve as a liaison between the company and partners to ensure effective and timely communication.
  • Assist in preparing official correspondence such as emails, reports, and meeting materials.

5. Reporting & Analysis

  • Prepare sales, stock, and performance reports for assigned accounts.
  • Analyze sales data and highlight key trends, issues, or opportunities.
  • Provide regular updates and feedback to the Key Account Assistant Manager.

6. Internal Cross-Collaboration

  • Coordinate with the Research & Innovation (R&I) Department to update product knowledge and key selling points.
  • Collaborate with the Sales Department for retail events and promotional activities.
  • Liaise with the Procurement Department to ensure product stock availability.
  • Work closely with the Account Admin Executive for internal documentation and coordination.

Requirements:

  • Minimum Bachelor's Degree in Business, Marketing, or any related field.
  • 1-2 years of experience in key account, sales support, or retail operations (preferably within FMCG or healthcare industry).
  • Strong coordination, communication, and multitasking skills.
  • Analytical and detail-oriented with the ability to prepare and interpret sales reports.
  • Proficient in Microsoft Excel and comfortable working with data.
  • Willing to learn and adapt quickly in a dynamic, fast-paced environment.
  • Ability to work independently and as part of a team.
  • Able to work at HQ office located in Section 15, Shah Alam.
  • Open to Malaysians only

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