Executive Customer Support

1 week ago

Kuching, Malaysia Scicom MSC Berhad Full time 30,000 - 35,000 per year

URGENT HIRING

The Responsibilities of the Role: -

  • Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
  • Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
  • Provide accurate information about products, services, policies, and procedures.
  • Troubleshoot technical issues and escalate unresolved problems to relevant departments.
  • Coordinate with technical and back-end teams to ensure smooth service.
  • Managing customer complaints and escalations.
  • Input customer interaction, problems into the Customer Relationship Manager (CRM).
  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
  • Manage and attempt to resolve any complaints directed to the contact center.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Work on agreed productivity and quality standards and any KPIs as provided by Management.
  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

  • Min SPM
  • Good command of spoken and written English and Bahasa Malaysia.
  • Ability to speak and write in Mandarin is added advantage
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Days/Hours: Monday-Sunday
  • 5-day week; off days based on roster.

The Offer:-

  • 6 months contract
  • Attractive Salary - RM2500.
  • Performance-related allowance on a quarterly basis for confirmed staff
  • 6 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage. 

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