Lead Vendor Operations

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Full time
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Main responsibilities:

  • Onboarding & Incubation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and incubation for new vendor partners, ensuring timely and seamless integration onto the platform.

  • Vendor performance: Be the subject matter expert on vendor performance challenges and drive improvements

  • Scalable Processes: Partner with the functional team to develop scalable strategies for onboarding and operational topics to accommodate varying restaurant volumes, ensuring efficiency and consistency.

  • Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding, incubation, device delivery experience and ensure vendors / restaurant partners are set up for success upon joining the platform. 

  • Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the process

Qualifications

  • 5+ years of experience in program management, operations, or process optimization, with a focus on sales operations.

  • Strong understanding of program management methodologies and tools, with hands-on experience delivering complex projects.

  • Exposure to managing cross-functional teams and projects, ideally in global or multi-market environments.

  • Ability to analyse data and use insights to drive decision-making and process improvement.

  • Experience managing teams is a must

  • Experience working with service operations is a plus

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