Regional Manager, Learning and Development

3 hours ago

Subang Jaya Selangor, Malaysia ZUS COFFEE Full time 120,000 - 180,000 per year

Objective

The Regional L&D Manager is a strategic leader responsible for driving the vision, strategy, and execution of Learning & Development initiatives across ZUS COFFEE's markets in Malaysia, Singapore, and the wider APAC region. This role will lead the Academy team to elevate talent development, accelerate leadership capability, and embed a high-performance, digital learning culture across the organization.

Position Responsibilities

Strategic Leadership

  • Lead the ZUS Academy team across Malaysia & Singapore, while overseeing L&D alignment across APAC.
  • Design and implement innovative L&D strategies that align with business objectives and regional growth needs.
  • Launch and manage a Local Learning Partner (LLP) Network to scale learning across multiple locations.

Learning Experience Design

  • Curate engaging learning content via a Learning Experience Platform (LXP), integrating gamification, microlearning, and social learning tools to boost engagement.
  • Lead the creation and continuous improvement of blended learning pathways (instructor-led, virtual, and self-paced).
  • Oversee design and facilitation of Leadership Academies, Soft Skills Development Tracks, and Functional Training Programs.

Academy & Talent Development

  • Lead the development and deployment of training programs to support regional teams.
  • Strengthen the Regional Academy's capability to scale frontliner and leadership development.
  • Drive talent readiness for expansion through structured learning and performance tracking.

Digital Transformation & Innovation

  • Lead LMS transformation projects including API integrations, custom eLearning development, and data dashboarding for insights.
  • Drive digital-first learning culture through automation of L&D admin tasks and adoption of modern learning tools.
  • Achieve and sustain high adoption rates for digital learning (e.g., 80%+ eLearning completion rate).
  • Champion the implementation of blended learning and digital enablement throughout ZUS Academy.

Data-Driven Impact & Optimization

  • Track L&D KPIs (e.g., adoption, completion, feedback scores, application, ROI).
  • Provide regular reports to stakeholders using learning data insights to drive decision-making and ROI optimization.
  • Continuously assess learning effectiveness and business impact through feedback loops and performance analysis.

Qualification and Experience

  • Bachelor's Degree in Human Resources, Education, Psychology, Business or related field; Master's degree is a plus.
  • Minimum 7 years of progressive experience in L&D, with at least 3 years in a leadership or regional capacity.
  • Proven success in driving digital learning transformation, LMS/LXP management, and leadership development programs.
  • Experience in APAC or multi-country L&D leadership is preferred.
  • Strategic thinker with hands-on ability to execute and lead change.
  • Strong instructional design and learning technology expertise.
  • Data-driven, with ability to link L&D outcomes to business results.
  • Strong leadership, collaboration, and communication skills.
  • Tech-savvy and well-versed in LMS, LXP, authoring tools, and automation platforms.
  • Regional consistency and scalability of L&D initiatives.
  • LXP/LMS engagement and completion rates.
  • Talent pipeline readiness and leadership development impact.
  • ROI from learning programs and reduced manual workload via automation.
  • Internal stakeholder satisfaction and alignment with business goals.

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