Customer Service Officer

Job Description: We are seeking a dedicated and enthusiastic Customer Service Officer to join our call center team. As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers...

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

About the companyThis role is for a Customer Service Officer in a Financial Service organization based in Kuala Lumpur. About the jobThe core role is to ensure high levels of customer satisfaction, promote loyalty, and build a positive brand image by efficiently managing all customer interactions. Key ResponsibilitiesAnswer and attract new customers with...

Introduction: We are seeking a Customer Service Officer with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, while fresh graduates are also encouraged to apply.Responsibilities: Provide 24-hour one-stop customer service via phone.Deliver high-quality, professional, and...

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

Industry/ Specialization: Banking & Financial ServicesEmployment Type: PermanentPosition: Customer Service OfficerWork Location: Jalan Tun Razak, Kuala Lumpur (accessible by MRT)Working Hours: 5 working days with 2 rest days based on schedule, 9.5 working hours with 1.5 hours breaks, 24/7 rotational day & night shifts including weekends & public...

Company Overview:We are representing a leading regional shared services and operational support centre based in Kuala Lumpur. The centre focuses on delivering high-quality customer service, banking operations, and back-office processing through a centralised model. It is committed to operational excellence, process optimisation, and service consistency,...

Customer Service (Contact Centre)Deliver 24 hour one-stop customer service, handling and resolving customer complaints proficiently in banking sector.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart....

Handle customer inquiries via email and live chat promptly and professionally.Provide accurate information about our services and assist customers in making informed decisions.Resolve customer issues, complaints, and concerns in a timely and effective manner.Maintain a high level of customer satisfaction by delivering excellent service and personalized...

Job description:Identify and escalate issues appropriately.Prefer handling multichannel experience (Call, Live chat and Email)Ability to work independentlyProvide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best...