Customer Service Officer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Malaysia Full time

Job description:

  • Identify and escalate issues appropriately.
  • Prefer handling multichannel experience (Call, Live chat and Email)

  • Ability to work independently

  • Provide excellent support experience to customers via all relevant communication channels.

  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Requirements

  • Proficient in Mandarin and Good English. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.
  • Minimum with 1 years of working experience in the related field is required for this position.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers.
  • Respond to and manage client inquiries through email and live chat.

  • Customer Service Officer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Magnum 4D Berhad Full time

    Job Description: We are seeking a dedicated and enthusiastic Customer Service Officer to join our call center team. As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sedgwick Full time 30,000 - 60,000 per year

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Randstad Sdn Bhd - Professional Full time

    About the companyThis role is for a Customer Service Officer in a Financial Service organization based in Kuala Lumpur. About the jobThe core role is to ensure high levels of customer satisfaction, promote loyalty, and build a positive brand image by efficiently managing all customer interactions. Key ResponsibilitiesAnswer and attract new customers with...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Introduction: We are seeking a Customer Service Officer with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, while fresh graduates are also encouraged to apply.Responsibilities: Provide 24-hour one-stop customer service via phone.Deliver high-quality, professional, and...

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Rikruut Full time 43,200 - 51,200 per year

    Industry/ Specialization: Banking & Financial ServicesEmployment Type: PermanentPosition: Customer Service OfficerWork Location: Jalan Tun Razak, Kuala Lumpur (accessible by MRT)Working Hours: 5 working days with 2 rest days based on schedule, 9.5 working hours with 1.5 hours breaks, 24/7 rotational day & night shifts including weekends & public...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Talent Recruit Sdn Bhd Full time

    Company Overview:We are representing a leading regional shared services and operational support centre based in Kuala Lumpur. The centre focuses on delivering high-quality customer service, banking operations, and back-office processing through a centralised model. It is committed to operational excellence, process optimisation, and service consistency,...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan RecruitFirst Sdn Bhd Full time

    Customer Service (Contact Centre)Deliver 24 hour one-stop customer service, handling and resolving customer complaints proficiently in banking sector.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart....

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan RecruitFirst Sdn Bhd Full time

    Verbal Customer Service (Contact Centre)Deliver 24 hour one-stop customer service, handling and resolving customer complaints proficiently.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. Assigns or...

  • Customer Service Officer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LGH Management Sdn Bhd Full time

    Handle customer inquiries via email and live chat promptly and professionally.Provide accurate information about our services and assist customers in making informed decisions.Resolve customer issues, complaints, and concerns in a timely and effective manner.Maintain a high level of customer satisfaction by delivering excellent service and personalized...