restaurant outlet manager

1 week ago

Kuantan, Pahang, Malaysia HUJAN RIMBA SANTAI SDN BHD (Loteng, Loft by Loteng, Rimba, Bayu by The Lake) Full time

Key Responsibilities:

  • Manage outlet daily operation and striving to achieve sales targets while staying within budget.
  • To ensure proper service standard & customer satisfaction based on SOPs given.
  • Train & supervise staffs to meet company requirements.
  • Monitoring customer experiences and resolving any issues.
  • Do ordering and received delivery as per schedule. Monitor inventory levels.
  • Product Arrangement and Expiry. To control wastage.
  • Provide answers to queries presented by customers regarding products information and available offers.
  • Cleaning of Outlet.
  • Responsible in outlet sales performance & outlet costing (P&L)
  • Responsible for the adequate staffing of outlet at any time and delegate task appropriately.
  • Perform briefing and meeting with outlet staffs.
  • Ensuring staff compliance with relevant legislation and company policies.
  • Conduct performance reviews.
  • Responsible for the effective execution of any events held in the outlets.
  • Maintaining facilities and cleanliness.
  • Other ad-hoc duties as required.

Job Requirements:

  • At least 3-5 year(s) working experience in the Food & Beverage industry.
  • Experience in overseeing outlet(s), cost & budget planning.
  • Excellent interpersonal & communication skills.
  • Excellence in delivering customer satisfaction.
  • Initiative and good leadership skills to manage a team.
  • Able to communicate in English and Malay. Energetic and able to work independently with long hours on shift.
  • Able to work in shift.
  • Able to use basic Microsoft word, excel and POS system.

Job Types: Full-time, Permanent, Contract

Contract length: 12 months

Pay: RM2, RM3,300.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • F&B environment: 3 years (Preferred)
  • Restaurant management: 3 years (Preferred)

Work Location: In person

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