Receptionist/Ambassador (Welcome Host) - (ID: 686439)

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd. Full time 2,500 - 5,000 per year

  1. Reception

  2. Boutique generic public phone-line:

  3. Answer boutique calls in a timely manner (within 5 rings) 

  4. Screen and forward phone calls to the necessary personnel (within the boutique)

  5. Boutique generic public email account:

  6. Assign emails from existing client to SA who is their follower 

  7. Equitably assign emails from new client to an SA, in accordance to the language needs f the client 
  8. Reply to boutique's emails for appointment requests and call backs, this includes planning boutique team's planned appointments, and walk in rostering. 

  9. Track how many emails are fielded to each SA a day.

  10. In person:

  11. Screen customers and monitor access to boutique 

  12. Inform retail staff of customer's arrivals or cancellation of appointments 

  13. Customer Experience

  14. To provide excellent customer service as the first point of contact to welcome customers

  15. Connecting customers with retail staff based on the appointments arranged
  16. Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
  17. To prioritize incoming visitor and phone traffic effectively and smoothly
  18. Ensure CRM data capture for all new clients' arrival

  19. Ensure that the boutique front area is in presentable condition

  20. Administrative

  21. Key contact person for managing client appointment for the boutique

  22. Update calendars and schedule meeting for retail staff
  23. Assist Boutique Manager in roster planning.
  24. Record the boutique traffic data on daily basis and submit the report to relevant managers
  25. Track welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required

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