Customer Solutions Manager

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities.

Customer Solutions Manager (Escalator Projects), KONE Southeast Asia

We are looking for a Customer Solutions Manager (CSM) to lead the most demanding escalator projects and play a key role in growing KONE's modernization and new building business. The CSM will collaborate with sales, engineering, global teams, and the Supply Line organization to develop competitive and customer-focused solutions, ensuring technical and commercial excellence throughout the tendering process and project lifecycle.

What You'll Do

• Demand Creation: Work closely with the sales team to evaluate Requests for Proposal, identify new opportunities, and engage with consultants, architects, and key customers to define project requirements and promote KONE solutions.
• Opportunity Evaluation: Support project assessments by reviewing customer specifications, timelines, and technical feasibility. Coordinate traffic analysis, BIM inputs, and risk reviews with local and regional experts to ensure optimal solution design.
• Tender Creation: Lead the preparation of tender, technical solution definition, and life-cycle value analysis. Drive internal alignment between country, regional, and global stakeholders to ensure timely and high-quality tender submissions.
• Value Engineering: Develop optimized and cost-effective escalator solutions that meet project requirements while ensuring competitiveness, sustainability, and customer satisfaction.
• Post-Tender Support: Participate in customer presentations, clarify technical details, and ensure consistent communication and follow-up during the negotiation phase.
• Project Handover & Execution Support: Ensure a smooth transition from sales to execution by coordinating start-up meetings, validating as-sold specifications, and providing support for technical variations or customer clarifications during execution.
• Continuous Improvement: Share insights with product and offering management, support internal capability building, and contribute to the Customer Solutions Engineering network within KONE.

What You Bring

• Bachelor's degree in Engineering or relevant field, with 5+ years of experience in escalator projects
• Strong understanding of escalator design, construction, and modernization processes.
• Excellent communication, coordination, and presentation skills.
• Ability to translate customer needs into technical and commercial solutions.
• Proficiency in English and familiarity with CRM and engineering tools (AutoCAD, BIM, etc.).

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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