Executive, Operations

4 days ago

Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 30,000 - 60,000 per year


Operations

  • Carry out Branch RCSA through sample checking and effective rectification as applicable;
  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
  • Over-ride transactions as per Bank defined transaction limits;
  • Read, understand and comply with Banks internal SOPs as applicable;
  • Be on stand-by during weekend for SST activities, as and when applicable;
  • Perform Relief CSOM/2nd Liner functions as and when applicable;
  • Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
  • Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
  • Observe and comply with the Banks Code of Conduct & Ethics;

Other Responsibilities

  • Maintain confidentiality of customers and Banks information in a responsible manner;
  • Keep a clean, organized work area and maintain a professional appearance;
  • Attend all trainings as applicable including e-learning/Workday;
  • Filing of reports;.
  • Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
  • Carry out other duties as assigned periodically.

Managerial (team/group responsibilities)

  • Supervise clerical / other staff where applicable;
  • Support a conducive working environment among team members.

Organizational (organizational responsibilities)

  • Represent HLB in relationship building with the community
  • Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.

RequirementsEducation/Qualification

  • Degree/Diploma Holder

Experience

  • Related working experience in financial institution or related field
  • Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

  • Basic banking knowledge
  • High level of integrity and accountability
  • Excellent service mindset and communication skills and cross selling skills
  • Professional appearance and courte

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