Customer Service Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JAC Recruitment Full time

Company And Job Overview
Do you take pride in building strong, lasting relationships, and leading teams toward service excellence? If so, we invite you to explore this exciting opportunity. Our client, a pioneer in the specialty oils and fats industry, a fully integrated facility from crushing to manufacturing oils and fats for various industries.

Job Responsibility

  • Foster Strategic Partnerships: Serve as the primary point of contact for customers, ensuring their satisfaction and cultivating long-term loyalty through consistent engagement and support.
  • Oversee the End-to-End Order Process: Manage the complete order lifecycle—from receipt to delivery—with precision and efficiency, proactively addressing and resolving any issues with sustainable solutions.
  • Lead and Inspire Teams: Provide guidance, coaching, and development to build a high-performing team committed to delivering exceptional service standards.
  • Drive Operational Excellence: Leverage data insights and key performance indicators (KPIs) to identify opportunities for continuous improvement and enhance service efficiency.
  • Collaborate Cross-Functionally: Work closely with production, supply chain, quality assurance, and finance teams to ensure alignment on deliverables, timelines, and customer commitments.

Job
Requirements

  • Bachelor's degree in Business Administration or a related discipline.
  • 7–10 years of progressive experience in customer service, including a minimum of 3 years in a leadership capacity, preferably within the manufacturing or industrial sector.
  • Demonstrated customer-centric mindset, with proven strengths in leadership, conflict resolution, and team development.
  • Exceptional communication and interpersonal skills, enabling effective collaboration across all levels of the organization.
  • A strong track record of driving continuous service improvements through strategic initiatives and performance optimization.
countrymalaysia

  • Customer Service Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Full time 60,000 - 120,000 per year

    Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including oversea CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

  • Manager, Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time 14,400 - 184,800 per year

    Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including oversea CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

  • Customer Service Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RAHA BINA SDN. BHD. Full time 60,000 - 120,000 per year

    About the role This is an exciting opportunity to join Raha Bina Sdn. Bhd. as a Customer Service Manager. In this full-time role based in Kuala Lumpur, you will be responsible for leading and developing the company's customer service team to deliver exceptional support to our valued clients.What you'll be doingOversee the day-to-day operations of the...

  • Customer Service Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hisential Full time 120,000 - 240,000 per year

    Job description:Service Type: Health CareLocation: Bangsar, Kuala LumpurAs our clinic expands rapidly, so will your professional growth. Be part of an exciting, dynamic company with ample opportunities for career advancement. Your contributions will directly impact the success of the business, allowing you to shape your own career path within an expanding...

  • Customer Service Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunrise & Company Pte Ltd Full time

    About the RoleWe are looking for an experienced and driven Customer Service Manager to lead our multi-channel Customer Service operations across the SunriseClick platform. This is a full-time, on-site role, requiring daily presence at the office to manage team operations, supervise agents, and support cross-functional stakeholders in real time.This role...

  • Customer Service Manager

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SUNRISE & CO (PTE) LTD Full time

    About The RoleWe are looking for an experienced and drivenCustomer Service Managerto lead our multi-channel Customer Service operations across the SunriseClick platform. This is afull-time, on-site role, requiring daily presence at the office to manage team operations, supervise agents, and support cross-functional stakeholders in real time.This role will...

  • Product Manager Merchant Service Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time

    OverviewAEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.Our business...

  • Customer Service Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Avenir Group Full time 90,000 - 120,000 per year

    Responsibilities:VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUSTHandle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.Handle customer enquiries, advices and suggestions via telegram, email or online tools.Support other business units with customer liaison,...

  • Senior Service Desk Analyst

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nexroar Service SDN BHD Full time

    Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...