Customer Service Export Executive

3 days ago

George Town, Penang, Malaysia Quanterm Logistics Sdn Bhd Full time

Job Descriptions:

  • Handle and release export booking confirmations for FCL and LCL shipments to customers, freight forwarders, and internal teams.
  • Liaise with local carriers, teams, and agents to source competitive rates, vessel space, and reliable services.
  • Coordinate cargo acceptance, including DG acceptance where applicable, and ensure compliance with export requirements.
  • Arrange and communicate cargo pickup and delivery schedules with customers and transporters.
  • Coordinate with the team and forwarding teams on export customs formalities for FCL and LCL shipments.
  • Monitor shipment progress and provide timely updates to customers on ETD/ETA and shipment status.
  • Ensure cargo is properly packed and complies with all relevant international and local regulations.
  • Accurately input selling rates, costs, and shipment details into the system to maintain proper financial and operational records.

Requirements

  • Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related fields.
  • Minimum 1–3 years of working experience in export customer service or freight forwarding operations.
  • Hands-on experience handling FCL and LCL export shipments is an added advantage.
  • Good knowledge of export documentation, Incoterms, and basic customs procedures.
  • Strong coordination and communication skills with customers, carriers, and internal teams.
  • Detail-oriented, well-organized, and able to work under pressure in a fast-paced environment.
  • Proficient in MS Office and logistics systems.

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