sales executive

1 week ago

Johor Bahru, Johor, Malaysia Utopia Jungle World Full time 20,000 - 60,000 per year

Essential Duties and Responsibilities


• Direct Sales & Revenue Generation:

o Proactively sell a range of products, which may include admission tickets, seasonal promotion , membership packages , merchandise, or group event packages.

o Process guest transactions accurately using a Point of Sale (POS) system, handle cash, credit cards, and manage daily sales reconciliation.

o Actively upsell and cross-sell premium experiences, such as premium membership, additional rides, or events/ parties to maximize revenue per guest.


• Guest Experience & Service:

o Greet all guests with enthusiasm, providing helpful information about themepark facilities, promotions, and policies.

o Respond to guest inquiries, handle minor complaints, and resolve transactional issues quickly and professionally to ensure a positive experience.

o Maintain an immaculate and attractive sales environment (e.g., kiosk and cashier counter ).


• Group/B2B Sales (If applicable to the role):

o Identify and secure bookings for groups (e.g., schools, corporate outings, birthday parties).

o Manage client relationships from initial inquiry through event execution, preparing quotation and sales invoices.

Required Skills and Qualifications


• Experience: Previous experience in sales, customer service, retail, or hospitality is typically required.


• Communication & Interpersonal Skills:

o Excellent verbal communication skills; ability to speak clearly and enthusiastically to groups of guests.

o Strong interpersonal skills to build rapport with customers and team members quickly.


• Technical Skills:

o Proficiency in operating a Point of Sale (POS) system and handling various payment methods. Training will be provided

o Basic proficiency with Microsoft Office or similar software (for managerial/group sales roles).


• Personal Attributes:

o A positive, energetic, and cheerful personality with a genuine passion for creating fun experiences.

o High level of dependability and attention to detail, especially with cash and inventory.

o Flexibility to work a varied schedule, including weekends, holidays, and long hours during peak seasons.

o Ability to work in a fast-paced, high-volume, and sometimes loud environment, including working outdoors.

Education


• High School Diploma or equivalent (Required).


• Some college coursework in Business, Marketing, or Hospitality (Preferred).

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