E-commerce Operations and Support Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia imoo Full time 40,000 - 80,000 per year
About the Company

VIGOPRRISE SDN. BHD. is the Malaysian arm of Imoo, a leading smart wearable brand from China specializing in kids' smart watches. We are expanding our e-commerce presence and local operations in Malaysia through Shopee, Lazada, and TikTok Shop. Join us to be part of a growing, innovative team connecting families through smart technology.

Job Summary

We are looking for two motivated individuals E-commerce Operations and Support Executive to join our growing team. The role will manage online store operations, drive sales growth while enhancing user experience.

Responsibilities

  • Manage day-to-day operations of Shopee, Lazada, and TikTok Shop.
  • Execute product listings, pricing, page optimization, and promotional campaigns.
  • Monitor sales data, traffic, conversion rate, and return rate to improve performance.
  • Assist in planning and running advertising campaigns (Shopee Ads, TikTok Ads, influencer collaborations).
  • Coordinate with procurement, logistics, and customer service teams to ensure smooth order flow.
  • Prepare regular sales and performance reports for management and HQ.
  • Handle customer enquiries via phone, chat, email, or social media.
  • Process orders, after-sales issues, and complaints efficiently and professionally.
  • Maintain detailed records of customer interactions and feedback.
  • Communicate with internal teams to resolve issues and enhance customer experience.
  • Support the development of FAQs and service guidelines to improve response quality.

Requirements

  • Diploma/Degree in E-commerce, Marketing, Business Administration, Communications, or related field.
  • 2–3 years of relevant experience (fresh graduates with strong interest in e-commerce may also be considered).
  • Familiar with Shopee, Lazada, and TikTok Shop operations and online marketing basics.
  • Excellent communication in English and Bahasa Malaysia; Mandarin proficiency is a strong advantage to liaise with HQ in China.
  • Strong analytical, problem-solving, and multitasking abilities.
  • Proficient in Microsoft Office and basic data analysis tools.
  • Customer-focused, positive attitude, and a team player in a fast-paced environment

  • E commerce Project Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia F-Commerce Full time 60,000 - 100,000 per year

    Company DescriptionFlash Group, headquartered in Bangkok, Thailand, is the largest commercial express and intelligent warehouse service provider in Southeast Asia, employing over 50,000 people. The group's shareholders include e-WTP, PTT Public Company Limited, Thai Red Bull Group, and Bank of Ayudhya, among other leading Asian business groups. F-Commerce, a...

  • E-Commerce & Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia My ShopNSave Group Sdn Bhd Full time 36,000 - 60,000 per year

    Job Title: E-Commerce & Support ExecutiveReporting To: E-Commerce Manager / Sales DirectorAbout UsWe are a dynamic water purifier specialist, based in Malaysia, rapidly growing through an online store and an expanding network of agents and ecommerce. We are looking for a results-driven individual who can blend e-commerce operations with field support,...

  • E-commerce executive

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fiamma Holdings Berhad Full time 60,000 - 120,000 per year

    Company DescriptionFiamma Holdings Berhad is a trusted brand owner in Malaysia with over 40 years of industry experience. Our portfolio includes home appliances, sanitary ware, medical devices, and more, featuring in-house and international brands such as Elba, Faber, Rubine, Braun, and Oral-B. With a 160,000 square-foot warehouse and a distribution network...

  • Senior E-Commerce Operations Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Weco Marketing Sdn Bhd Full time 90,000 - 120,000 per year

    We are seeking a detail-oriented and proactive Senior E-Commerce Operations Executive to join our team. The ideal candidate will manage daily operations of our online platforms, including daily sales, inventory, product listings, promotional setup, and post-campaign analysis. You will play a key role in ensuring the e-commerce storefront is always...

  • E-commerce Key Account Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia F-Commerce Full time 72,000 - 96,000 per year

    Contact No. : Amirul)Location : Menara UOA, BangsarBasic Salary : RM 6,000 - RM 8,000Other Benefit :AIA Health InsuranceMedical Claim / Clinic PanelWedding BenefitCondolence BenefitDeath CompensationLaptop AllowanceOpportunities for promotionEPF & SOCSOAnnual leaves and medical leavesTraining will be providedWorking Hour : 5 working days (Monday - Friday ; 9...

  • E-Commerce Operations

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fridja Full time 60,000 - 72,000 per year

    We're a British home appliance brand and Dragon's Den winner with over 15 years in the market, operating across the UK, EU and UAE, with strong partnerships throughout Asia. Our products are sold on major platforms including Amazon, Shopify, eBay and TikTok Shop, and we're proud to have built a loyal customer base and a trusted reputation.We're currently...

  • E-commerce Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AMOREPACIFIC Full time 40,000 - 80,000 per year

    AMOREPACIFIC MALAYSIAare currently looking to hire aE-commerce Executive, the job duties include planning and executing marketing campaigns in designated E-commerce portfolio, maximize brand's exposure in online retail space and ensure smooth operations.You will play an important role, such as:Job Description:Plan, conceptualize and execute...

  • E-Commerce Executive

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AMOREPACIFIC Full time 30,000 - 60,000 per year

    AMOREPACIFIC MALAYSIAare currently looking to hire aE-commerce Executive, the job duties include planning and executing marketing campaigns in designated E-commerce portfolio, maximize brand's exposure in online retail space and ensure smooth operations.You will play an important role, such as:1) D2C Management:Plan, conceptualize and execute...

  • E-Commerce & Retail Performance Executive

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wanderlust + Co Full time 60,000 - 80,000 per year

    E-Commerce & Retail Performance ExecutiveAtWanderlust + Co, we're looking for a driven and detail-orientedE-Commerce & Retail Performance Executiveto grow our digital and retail sales channels. You'll be responsible for ensuring smooth day-to-day e-commerce operations, supporting offline retail performance, and executing initiatives that directly impact...

  • E-commerce Operation Executive

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MYNA DREAM SDN BHD Full time 48,000 - 96,000 per year

    We are looking for a passionate and detail-oriented E-commerce Operation Executive to join our team. In this role, you will be responsible for managing and growing our online stores across platforms such as TikTok Shop, Shopee, Lazada, and others. You will play a key role in ensuring smooth daily operations, improving store performance, and boosting sales...