Customer Service Administrator

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bluecrystal Solutions Sdn Bhd Full time

A well-established professional service provider specializing in IT solutions—particularly in crafting custom web applications and ERP system solutions—is expanding our team We're on the lookout for a proactive and customer-focused individual to join us as a
Customer Service Administrator
.

About the Job

5 working days Mondays to Fridays

This is a full-time on-site role, office located in Mont Kiara Kuala Lumpur. The Customer Service Administrator will handle day-to-day tasks such as administrative support, addressing customer inquiries, ensuring customer satisfaction, resolving complaints, and providing excellent customer support. The role will also involve enhancing the overall customer experience and maintaining effective communication with clients.

  • Customer Support and Relationship Management - Serve as the main point of contact for customers via WhatsApp support groups. Understand client's requirements and coordinate with internal team to resolve customer issues and/or complaints in timely manner.
  • Assist in Incoming Lead Management and Follow Up – Respond promptly to incoming leads via company interaction tools available such as phone calls, emails, Whatsapp, other social media tools. Manage and organize lead information.
  • Provide daily administration support in managing and handle customers issues to ensure smooth operations.
  • Prepare reports, handle data entry and maintain accurate digital databases, track project progress
  • Product Demo and users training coordination work.
  • Customer Payment & Collection Monitoring.
  • Assist in office administration tasks such as office upkeep, respond to office phone calls, and email messages promptly and professionally and other ad-hoc office tasks.

Qualifications

  • This position is opened for Malaysia citizen only.
  • At least Diploma in any field, preferably Junior Executives with 1-2 years experience in Customer Service and passionate in the software industry. Fresh graduates are encouraging to apply.
  • Strong Communication skills
  • Excellent problem-solving abilities and organizational skills
  • Ability to work effectively in a team and independently
  • Proficiency in using WhatsApp, CRM tools, and basic office software.
  • Required language(s): Primary in English, B.Malaysia.
  • Willing to travel on-site when necessary

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