Client Service Executive

2 weeks ago

Seri Kembangan, Selangor, Malaysia Akribis Manufacturing Full time 30,000 - 60,000 per year

Client Success Executive (CSE) plays a key role in managing the end-to-end customer order cycle within the indoor sales function. This includes processing customer purchase orders (POs), coordinating with suppliers for timely procurement, and overseeing accurate and prompt customer billing. The CSE is also responsible for nurturing strong client relationships to ensure smooth operations, prevent delays, and proactively address any potential disputes.

Key Responsibilities

1. Sales Order & Purchase Order Processing

  • Review and process customer purchase orders (POs), ensuring accuracy in pricing, terms, and delivery schedules.
  • Generate and issue POs to suppliers in accordance with internal guidelines.
  • Monitor and track order status from confirmation through delivery, resolving discrepancies as needed.

2. Supplier & Logistics Coordination

  • Communicate with suppliers to verify lead times, stock availability, and shipment tracking details.
  • Coordinate with internal logistics teams to ensure on-time delivery and proper documentation.

3. Customer Communication & Issue Resolution

  • Act as the primary point of contact for order and billing-related inquiries.
  • Provide proactive updates to customers regarding order delays, backorders, and compliance changes (e.g., export controls).
  • Escalate technical or quality concerns to appropriate Field Service or technical support teams.

4. Documentation & Compliance

  • Maintain up-to-date and accurate records within ERP (e.g., Microsoft Dynamics BC, SAP, Oracle) and CRM systems.
  • Ensure all export-controlled transactions comply with relevant regulations, such as EAR and ITAR, for international shipments.

Required Skills & Qualifications

Hard Skills

2–5 years of experience in order management and procurement, preferably within the semiconductor or industrial sectors.

Proficient in ERP systems such as Microsoft Dynamics BC, SAP, or Oracle for purchase order and invoice processing.

Strong understanding of Incoterms, export control regulations (e.g., EAR, ITAR), and end-to-end logistics workflows.

Advanced Excel skills, including pivot tables and VLOOKUPs, for accurate order tracking and reporting.

Soft Skills

Exceptional attention to detail with a strong focus on accuracy—especially in processing POs and invoices.

Strong problem-solving abilities to quickly and effectively resolve order, billing, and delivery issues.

Excellent communication skills, with the ability to convey delays or concerns diplomatically to high-value clients.

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

Expected Start Date: 12/15/2025

  • Client Service Manager

    23 hours ago

    Seri Kembangan, Selangor, Malaysia Elitez Pte Ltd Full time

    We are looking for a team player that is passionate about executing retails ID projects, campaigns and managing large high-profile projects.Responsibilities:Fully understand the client objectives and project goals and articulate them clearlyDevelop project plans and work with project teams to execute on plansMonitor day-to-day activities of project teams and...

  • Sales Executive

    2 weeks ago

    Seri Kembangan, Selangor, Malaysia Ideogram Imagine Sdn Bhd Full time 40,000 - 80,000 per year

    About the role We are seeking a dynamic and enthusiastic Sales Executive to join our team at Ideogram Imagine Sdn Bhd. As a Sales Executive, you will be responsible for driving new business development and expanding our customer base. This is a full-time, on-site position based in Seri Kembangan, Selangor.What you'll be doingProactively identify and pursue...

  • Operation & Service Coordinator

    1 week ago

    Seri Kembangan, Selangor, Malaysia IMT Scientific Resources Sdn Bhd Full time

    We are laboratory equipment company and looking for professional sales person who able to communicate well with high level client such as Professor, Doctor, Manager and etc. Attractive commission and sales target incentive will be given.Responsibilities:Provide key support in service coordination, customer support services, sales and marketing and group...

  • Marketing and Event Executive

    22 hours ago

    Seri Kembangan, Selangor, Malaysia THE FEDERATION OF CHINESE ASSOCIATIONS MALAYSIA Full time

    Job DescriptionPromote and market all event spaces to potential clients, including corporates, associations, and event organizers.Develop and implement marketing strategies to increase venue bookings.Handle enquiries, conduct site visits, and present venue features to prospective clients.Prepare proposals, quotations, booking forms, and necessary...

  • Sales Executive

    3 days ago

    Seri Kembangan, Selangor, Malaysia Teco Electric & Machinery Sdn Bhd Full time

    We are a well established Electric Induction Motor company specializing in the manufacturing & marketing of TECO brand motor. TECO products have firmly established itself as a leader in the field of Electric & Machinery in the Asian region for over 40 years. We are also an Internet Data Center Contractor and some of our major customers are Google, Amazon &...

  • Senior Sales Executive

    1 week ago

    Seri Kembangan, Selangor, Malaysia XORA ENTERPRISE SDN. BHD. Full time

    Xora Enterprise Sdn Bhd, a trusted name in custom printed tapes and packaging solutions, is seeking a driven Senior Sales Executive. In this role, you will help expand our market presence and build strong client relationships. You'll develop new business opportunities, shape sales strategies, and earn significant commissions and bonuses. This position also...

  • Sales Executive

    1 week ago

    Seri Kembangan, Selangor, Malaysia UNDRESSED Bridal House Full time

    [URGENT HIRING]Job DescriptionAttracting new clients by innovating and overseeing the sales process for the businessIdentifying and researching opportunities that come up in new and existing marketsDeveloping and sending out training solution proposals customized for each client's specific business needs or requirementsDelivering pitches and presentations to...

  • Administrative Executive

    1 week ago

    Seri Kembangan, Selangor, Malaysia Poseidon Solutions Sdn Bhd Full time

    ADMINISTRATIVE EXECUTIVEJob DescriptionIn this role, you will assume the duty of administrative executive in order to optimize workflow in the office.This includes administrative planning, document control, logistic planning, and distributing information.In addition to that, you will be responsible as the point of reference for all administrative queries,...

  • B2B Sales Executive

    1 week ago

    Seri Kembangan, Selangor, Malaysia Craftwerkz Design Sdn Bhd Full time

    Job Benefits:Annual performance bonus for exceeding individual targetsMonthly incentive rewards based on sales performanceMonthly travelling allowancePaid annual leave, medical leave, and festive holidays to rechargeBirthday celebrations, festive events, and team activitiesJob Description:Develop and maintain strong relationships with corporate (B2B)...

  • Senior QS Executive

    21 hours ago

    Seri Kembangan, Selangor, Malaysia Rivertree Resources Sdn Bhd Full time

    Rivertree Group is seeking a dedicated and highly organized Senior QS Executive to join our team. This role offers an excellent opportunity to contribute to our vision while advancing your professional career in a structured, growth-oriented environment.Job Description / Responsibilities:Project oversight: Handle quantity surveying responsibilities...