Client Service Manager

1 day ago

Seri Kembangan, Selangor, Malaysia Elitez Pte Ltd Full time

We are looking for a team player that is passionate about executing retails ID projects, campaigns and managing large high-profile projects.

Responsibilities:

  • Fully understand the client objectives and project goals and articulate them clearly
  • Develop project plans and work with project teams to execute on plans
  • Monitor day-to-day activities of project teams and ensure work is progressing as planned
  • Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood, and executed upon
  • Manage resource assignments to the project, and proactively identify resource challenges
  • Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
  • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
  • Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
  • Communicate and document project status to clients, team members, and management on a regular basis; escalate issues accordingly via the appropriate channels
  • Create and manage functional specs documentation along with project team members
  • Recap and create debriefs for every completed project; facilitate discussions on lessons learned and new knowledge gained; document properly and share
  • Prepare project documents such as quotation, SLAs, NDAs, execution plans, etc.

Job Requirements:

  • 2+ years Agency Project Management / Client Servicing Experience
  • Experience with managing projects, especially design & build, events, office renovation and development of retail ID
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Self-motivated, detail-oriented
  • Level-headed and positive attitude under pressure
  • A passion for learning new skills
  • Strong web and desktop skills – we use Microsoft Office, Adobe Creative Suite, Google Docs, and various web-based tools
  • Excellent Communication and Client Relations Skills
  • A keen interest in the office and retail solution industry
  • A desire to stay updated with the latest design and technology
  • Responsible, organised, with attention to detail
  • Outstanding communication skills, both oral and written
  • Required skill(s): Presentation Skills, problem-solving technique, Microsoft Office, Project Management skill
  • At least 2 year(s) of working experience in the related field is required for this position
  • This is a full-time position with a competitive salary plus

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