Assistant Manager, Order Management

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch 'n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference

Job Brief

The jobholder is responsible for overseeing and managing the company's inventory levels, ensuring accuracy, and optimizing the flow of goods. This role involves maintaining optimal stock levels, ensuring the timely and efficient receipt and dispatch of goods, and implementing best practices for inventory control to minimize discrepancies and costs.

Job Responsibilities:

• Manage daily inventory operations, including stock tracking, receiving, and dispatching goods.
• Monitor stock levels and conduct regular audits to ensure inventory accuracy.
• Develop and maintain inventory forecasting methods to prevent overstocking or stockouts.
• Manage inventory replenishment processes based on sales forecasts, lead times, and demand fluctuations.
• Collaborate with purchasing and sales teams to determine reorder points and optimize stock levels.
• Coordinate with the warehouse team to ensure accurate and efficient inventory movement.
• Oversee the implementation of Warehouse Management Systems (WMS) to streamline inventory handling.
• Maintain integration between inventory management systems and other business software, such as ERP (e.g., SAGE), ensuring accurate data flow.
• Analyze inventory data and generate reports on stock levels, trends, and performance metrics.
• Develop and implement inventory management best practices and procedures.
• Identify areas for process improvements and implement strategies to reduce waste, improve accuracy, and lower costs.
• Ensure compliance with all inventory control policies and procedures.
• Maintain accurate and up-to-date documentation related to inventory management, stock movement, and reporting.

Job Requirements:

• Bachelor's degree in Business, Supply Chain Management, or a related field or similar.
• Working experience in Order Fulfilment, Logistics operations is preferred.
• Certification in relevant tools or methodologies (e.g., GWP, GPM, Lean, other relevant certification for order management) is a plus.
• At least 3 year work experience in similar role
• Strong leadership and team management skills, with experience managing multiple teams and projects.
• Ideal if candidate has some working experience in Operations, Business Process Improvements / Transformation, Analytics, Management / Process Advisory in related fields.
• Detail-oriented with good communication and interpersonal skills to work with all levels.
• Meticulous, strong analytical, focused on problem solving and able to interact with the team members and partners to achieve goals.
• Self-initiated and able to work effectively to meet the deadlines.
• Good team player and service-minded
• Strong ability to analyse data, provide conclusions and recommendations. Therefore, advanced Excel capabilities is required.
• A people person who are able to work across functional areas and levels of the organization and to interact at distance.
• Highly adaptable and flexible to accept new ideas, people and procedures and ability to have fun at the same time.
• Ability to take initiative in a fast-moving environment.

Our Perks and Benefits:

• Flexi clock-in hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine ("TCM") and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch 'n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now

Touch 'n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch 'n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing:

Note: Only shortlisted candidates will be contacted.