Export Operations Customer Support

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Job title : Export Operations Associate
Are you a motivated and detail-oriented recent graduate eager to make your mark in the fast-paced world of international freight forwarding and shipping? We're seeking enthusiastic individuals to join our dynamic team and play a vital role in supporting our multinational export operations. This is an exciting opportunity to gain comprehensive experience and contribute directly to the efficient flow of global trade.

Your Role: Contributing to Global Export Success
You will be a crucial member of our team, responsible for ensuring the smooth and accurate processing of export shipments. You will:

• Become a Data Management Specialist: Accurately manage and input critical export data, adhering to our established Export Standard Operating Procedures to ensure compliance and efficiency.
• Drive Booking Efficiency: Independently create and manage Quick Bookings within the CargoWise system, utilizing booking confirmations to initiate the shipment process.
• Oversee Shipment Consolidation: Take ownership of consolidation registrations and generate precise Shipper's instructions, ensuring clear communication for seamless handling.
• Serve as a Key Information Contact: Proactively respond to information inquiries with accuracy and efficiency, and effectively access and manage relevant shipment documentation.
• Champion Accuracy and Collaboration: Conduct thorough quality checks on completed work to guarantee accuracy and proactively communicate with internal and external stakeholders via email to ensure smooth operations.
• Maintain Data Integrity: Uphold the highest standards of confidentiality for sensitive customer and company information.
• Facilitate International Partnerships: Utilize your written Mandarin skills to effectively communicate with our partners, fostering strong working relationships.

What You'll need to succeed:

• Language Proficiency: Fluency in both spoken and written English is essential for effective communication with our international partners.
• Data Precision: Demonstrated accuracy and efficiency in data entry with a strong attention to detail.
• Technical Aptitude: Proficiency in MS Office applications (Word, Excel, Outlook) and a willingness to learn new software.
• Growth Mindset: A strong desire to learn and develop a career within the freight forwarding and shipping industry.
• Communication Excellence: Excellent verbal and written communication and interpersonal skills, enabling effective collaboration.
• Global Awareness and Flexibility: Willingness and ability to work flexibly, including during public holidays, to support our global export operational needs and varying time zones.

What We Offer:

• A supportive and collaborative work environment where you can learn and grow.
• Hands-on experience in the dynamic field of international logistics.
• Opportunities for professional development and career advancement.
• The chance to contribute meaningfully to a global operation

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.