Front Desk cum Sales

2 weeks ago

Ampang Selangor, Malaysia Pet Universe Sdn. Bhd. Full time 30,000 - 40,000 per year
Job Description

  1. Customer Service & Consultation

  2. Greet walk-in clients with a warm welcome

  3. Assist customers with service information and product recommendations

  4. Sales & Upselling

  5. Promote grooming packages, membership deals, and retail products

  6. Achieve monthly sales targets and assist with promotional campaigns

  7. Appointment Management

  8. Handle bookings via phone, WhatsApp, or walk-in

  9. Coordinate grooming schedules with groomers and manage daily appointments

  10. Cashiering & Data Entry

  11. Manage payments, issue receipts, and update customer records in the system

  12. Ensure daily sales reports and customer data are accurately maintained

  13. Customer Follow-Up & Retention

  14. Follow up with regular clients to remind about grooming schedules

  15. Handle feedback, complaints, and ensure a positive customer experience

  16. Store Operations Support

  17. Assist with stock display, cleanliness of the front area, and basic store upkeep

  18. Work closely with the grooming and hotel team to ensure smooth operations

Job Requirement

  • Sales experience, enjoys interacting with people.
  • Cheerful, confident, communicative, warm-hearted and approachable
  • Pet lovers, especially dog or cat owners, are preferred.
  • Good command of English, Bahasa Malaysia and Mandarin. (Need to liaise with China customer / supplier).
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Basic knowledge of pet care (e.g., grooming frequency, skin issues, pet behavior).
  • Familiar with online marketing tools (e.g., Instagram, Xiaohongshu).
  • Previous experience in customer service, grooming, salon, or retail setting is a strong advantage.

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