Overseas Job- Customer Service

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ADI Group Full time 40,000 - 60,000 per year


Overseas Opportunity for Japanese and Korean Speakers with Excellent English
OPEN FOR KOREAN AND JAPANESE NATIVES ONLY
14 days free accommodations
FLIGHT TICKET, VISA , WORK PERMIT Provided .

POSITION TITLE: Customer Service Representative 

OFFICE: KL Sentral, Malaysia

DEPARTMENT: Reservation and Ticketing SUPERVISOR:

Position Summary:

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passengers

inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via

phone, email and chat.

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:

  • Answer incoming calls including email and chat in a timely manner
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep the customers privacy and protect customer information
  • Meet personal/team qualitative and quantitative targets
  • Handle simple to difficult inquiries in a given span of time
  • Manage different types of callers in a given span of time
  • Achieve the given metrics in accordance to the centers commitment to client
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide accurate information and excellent customer service
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable resources
  • Process request according to customers preference on time
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned

Minimum Requirements:

Educational Requirements:

o Foreigner (MDEC Requirements)- Japanese and Korean Expats

Bachelors Degree Graduate preferably with at least one (1) year work experience (any field) but

not required

Diploma Graduate must have at least three (3) years work experience

Proficient in relevant computer applications

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately


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