Associate Customer Success Manager

Looking to build your career in the fast-paced world of Risk & Compliance? Passionate about making a meaningful social impact? Learn and build your expertise with us in anti-money laundering (AML), industry regulations and how our solutions can elevate their risk screening.

With a growing demand for a thorough, efficient risk screening, we are looking for a driven, entrepreneurial talent to join our Customer Success Management team in Kuala Lumpur. As a leader in Risk & Compliance, you are driving customer advocacy and successful customer lifecycle management for our customers in finance and more.

You will be a trusted advisor to customers, while advocating the values we can bring with LSEG Risk Intelligence solutions. Come join our team to collaboratively engage with your customer's key business decision makers and end-users

Role Responsibilities

• Develop and implement customer success strategies to drive successful customer retention and identify growth opportunities
• Be a workflow champion and deliver highly engaging customized product training based on customer use case/workflow to ensure the adoption of the Risk Intelligence solutions purchased and ongoing stickiness
• Develop strong customer relationships and build expertise of your assigned customer portfolioProactively identify and articulate any risk and growth indicators via tracking of available metrics to monitor customer health
• Partner with Sales and Account Management teams with a focus on adoption, expansion, and renewals
• Provide insights to Customer Proposition, Leadership and Product Management teams around industry trends, key drivers, market themes etc. to drive the voice of the customer for the markets you cover
• Participate in industry events alongside the team via networking, brand presence, and staying up to date on industry trends
• Deliver regular business reviews with C-Suite and senior leaders, clearly demonstrating the benefits of LSEG solutions and contributing to customer value

Experience and Qualifications Required

• Customer success, relationship management or other customer-facing experience in finance or data, technology or other relevant industries
• Strong problem-solving skills and the ability to map a customer's business process to product capability
• Strong customer engagement skills at all levels, including end-users and C-suites
• Self-motivated, meticulous, and able to thrive in a fast-paced environment
• Business proficiency in English and Cantonese
• Good understanding of Risk and Compliance and screening due diligence workflow in financial services and institutions are desirable

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.