Outlet Supervisor

20 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia KHATAM FESTIVE APPAREL SDN BHD Full time

Job Description

  • Perform sales activities to achieve and exceed monthly sales targets.
  • Deliver excellent customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.
  • Apply upselling and cross-selling techniques to maximize sales opportunities.
  • Monitor customer feedback and implement service improvements as needed.
  • Oversee daily outlet operations including cleanliness, safety, visual merchandising, and overall store presentation.
  • Ensure merchandise is well displayed, regularly restocked, and organized according to brand guidelines.
  • Participate in stock control, inventory checks, and promptly report discrepancies to management.
  • Maintain outlet security by monitoring for potential theft, fraud, or policy violations.
  • Handle customer transactions using the POS system, ensuring accuracy in payment processing and adherence to cash handling procedures.
  • Oversee the daily balancing of registers and ensure proper documentation of sales transactions.
  • Secure cash and card payments and ensure timely preparation of bank deposits.
  • Lead, train, motivate, and guide outlet staff to deliver excellent performance and service.
  • Schedule shifts, assign duties, and ensure task completion in a timely and efficient manner.
  • Address staff concerns, provide constructive feedback, and support development needs.
  • Assist in the recruitment process, evaluate probationary staff, and recommend confirmations based on performance.
  • Ensure all operations comply with company policies, safety guidelines, and SOPs.
  • Support the Senior Supervisor or Head of Department in achieving department goals.
  • Perform other duties as assigned to support the outlet and overall business objectives.

JOB REQUIREMENT

  • Minimum qualification: SPM
  • Fluent in English and Bahasa Malaysia
  • Able to work on shift basis, including Saturdays, Sundays and Public Holidays
  • Pleasant, well-groomed, and enjoy interacting with people
  • Customer Oriented, team player, and possess initiative

BENEFITS

  • Medical, dental & insurance coverage during your employment.
  • Enjoy staff discount
  • Career growth & development opportunities

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Education:

  • STM/STPM (Preferred)

Experience:

  • Retail: 2 years (Required)

Language:

  • English (Preferred)
  • Bahasa (Preferred)

Work Location: In person

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