Outlet Supervisor

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia HULU COFFEE Full time 24,000 - 60,000 per year

Responsibilities

  • Ensure the outlet maintains high standards of cleanliness, hygiene, and safety in accordance with QAQC and regulatory requirements.
  • Oversee stock management processes, including ordering, receiving, storage, and regular inventory checks to ensure optimal stock levels.
  • Deliver outstanding customer service, proactively addressing feedback to enhance customer satisfaction and loyalty.
  • Supervise, motivate, and support team members to ensure efficient daily operations and service excellence.
  • Develop and manage staff rosters based on operational needs, ensuring adequate manpower coverage at all times.
  • Collaborate closely with the Outlet Manager to align on operational goals and business strategies.
  • Monitor outlet performance, drive team efforts to meet or exceed sales and service targets.
  • Prepare and submit timely reports on sales performance, inventory status, and staff-related matters.
  • Enforce strict adherence to company Standard Operating Procedures (SOPs) and operational policies.
  • Perform any additional tasks or ad hoc assignments as delegated by the Outlet Manager or higher management.

Requirements

  • Minimum 2 years of experience in the Food & Beverage (F&B) industry, with a background in supervisory or team leadership roles preferred.
  • Possess at least an SPM / Secondary School qualification in any discipline.
  • Strong command of English and Malay, both spoken and written.
  • Demonstrated leadership, interpersonal, and problem-solving skills with a proactive, hands-on attitude.
  • Reliable transportation and willingness to commute as required by the job.

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Work Location: In person

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