outlet manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia KOKOS SDN BHD Full time 36,000 - 48,000 per year

JOB RESPONSIBILITIES:

  • Meet annual/quarterly/monthly sales target and other operational-related goals of the outlet set forth by the Management.
  • Control operational costs and identify measures to cut waste.
  • Oversee the daily operations, management and overall performance of the outlet.
  • Generate detailed reports on weekly, monthly and annual revenues and expenses.
  • Perform quality controls and monitor Operational KPIs for the outlet.
  • Regularly review product quality.
  • Maintain cleanliness of any outlet that you are assigned.
  • Ensure compliance with sanitation and safety regulation.
  • Manage restaurant's good image and suggest for continues improvement.
  • Deliver superior services and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Organize and supervise shifts and schedule weekly roster for kitchen and service crews.
  • Train new and current employees on proper customer service practices and operation procedure.
  • Appraise your subordinate performance and provide guidance to improve productivity.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Implement policies and protocols that will maintain future restaurant operations.
  • Any other tasks as instructed by your immediate supervisor or management.

JOB REQUIREMENTS:

  • Candidate must possess at least Diploma/Degree/SPM/"O" Level in Food & Beverage Services Management or equivalent.
  • Language requirement: Basic Bahasa Malaysia proficiency is a MUST. Proficiency in English is a bonus.
  • Work experience: Minimum 2 years of working experience in F&B Management and Operations in a Managerial role (Restaurant Manager, Hospitality Manager, or a similar role.)
  • Able to work on shifts, weekends and Public Holidays. Must be able to work overtime as needed.
  • May be required to relocate from one outlet to another.

*For any inquiries or fast response you may contact or WhatsApp: Mas)

Job Types: Full-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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