English Language Centre Manager

1 week ago

Shah Alam, Selangor, Malaysia Cambridge English For Life Sdn Bhd (HQ) Full time

About the role

At Cambridge English for Life (CEFL), we believe that English language education can transform lives. We are seeking an experienced English Language Centre Manager for our new centre at Sekyen 9, Shah Alam, Selangor. In this full-time role, you'll do more than oversee operations — you'll shape a learning community that empowers students, supports teachers, and delivers the high standards of the Cambridge brand trusted across Malaysia.

What you'll be doing

  1. Centre Operations Management

  2. Oversee daily operations and ensure smooth programme delivery.

  3. Manage class schedules, facilities, and maintenance.
  4. Ensure compliance with policies, safety, and quality standards.

2. People Management

  • Lead and support teachers, customer service, and support staff.
  • Handle recruitment, training, and staff performance.
  • Foster a positive and customer-focused team culture.

3. Customer Experience

  • Ensure excellent service for students and parents.
  • Manage enquiries, feedback, and complaints effectively.
  • Strengthen relationships with parents and stakeholders.

4. Sales and Business Development

  • Drive enrolment and retention to meet targets.
  • Support marketing, outreach, and promotional activities.
  • Identify opportunities to grow centre performance.

5. Financial and Administrative Management

  • Manage budgets, expenses, and financial reporting.
  • Oversee billing, payments, and documentation accuracy.

6. Academic and Programme Coordination

  • Work with academic teams to ensure quality teaching.
  • Oversee class delivery and timetabling.
  • Support teachers and monitor student progress.

7. Reporting and Compliance

  • Prepare reports on operations, enrolment, and staffing.
  • Ensure compliance with policies and regulations.
  • Support audits and maintain data confidentiality.

What we're looking for

  1. SPM/Diploma/Degree holder
  2. Minimum 3 years of experience in managing an English language centre or similar educational institution
  3. Excellent communication and interpersonal skills, with the ability to engage with students, parents, and external stakeholders
  4. Good organisational skills, with the ability to manage multiple priorities and deadlines
  5. Fluency in English and Bahasa Malaysia

About us

Cambridge English For Life (CEFL) has been an established and trusted brand all across Malaysia for more than 20 years. We deliver high-quality and internationally recognised English language programmes and offer the largest network of English language centres in Malaysia.

Renowned for our modern teaching methods that produce optimum results, we offer practical learning in a friendly environment.

We continually build on a legacy of excellence by employing innovative teaching and learning techniques that are designed to build confidence and to achieve success.

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