Customer Service Manager/Lead

21 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia JAC Recruitment Full time

Company Overview
A pioneer in the specialty oils and fats industry is seeking a
Customer Service Manager/Team Lead
to lead and elevate the customer experience. This role is central to building lasting client relationships, driving operational efficiency, and leading a high-performing team.

Job Responsibilities

  • Customer Relationship Management: Serve as the primary contact for customers, ensuring satisfaction and fostering long-term loyalty.
  • Order Fulfillment Oversight: Manage the end-to-end order cycle, ensuring timely and accurate delivery while resolving issues effectively.
  • Team Leadership: Coach and develop a motivated customer service team committed to excellence.
  • Process Improvement: Leverage data and KPIs to enhance service delivery and operational efficiency.
  • Cross-Functional Collaboration: Work closely with production, supply chain, quality, and finance teams to align on timelines and commitments.

Job Requirements

  • Bachelor's degree in Business Administration or a related field.
  • 7–10 years of customer service experience, including 3+ years in a leadership role (preferably in manufacturing or industrial sectors).
  • Strong leadership, communication, and conflict resolution skills.
  • Proven ability to drive service improvements and foster a customer-first culture.
StateKL

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