Customer Service Coordinator

1 week ago


Shah Alam, Selangor, Malaysia Bakels (Malaysia) Sdn Bhd Full time

JOB RESPONSIBILITY: -

About the Role

We are seeking a proactive and detail-oriented Customer Service Coordinator to manage order processing, export documentation, and customer support. This role involves close coordination with multiple departments to ensure the smooth operations and compliance with international trade requirements.


Key Responsibilities

  • Process customer orders accurately and promptly.
  • Coordinate with production and supply chain teams for timely fulfillment.
  • Ensure compliance with export documentation and regulations, liaising with Customs, MITI, MAQIS, Pejabat Kesihatan Daerah, Chamber of Commerce, Embassies, Banks, and other relevant authorities.
  • Arrange shipping and monitor container movements with warehouse and forwarding agents.
  • Collaborate with QA on documentation and customer feedback.
  • Liaise with Finance on price lists, credit notes, and statements of account.
  • Manage new customer account registration.
  • Prepare monthly export sales reports.
  • Perform other duties as assigned by the superior.

Requirements:

  • Minimum Diploma with at least 2 years of experience in export/import shipment arrangements (advantageous).
  • Excellent written and oral communication skills in English and Bahasa Malaysia.
  • Positive attitude, good listening skills, and a people-friendly personality.
  • Computer literate with strong analytical skills (Microsoft Office, AX system, Excel spreadsheets, Pivot tables).
  • Ability to work attentively with minimal supervision.
  • A good team player.
  • Willing to work at Seksyen 28, Shah Alam, Selangor.

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