ServiceNow PPM Developer

3 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Infotech Full time

Job Title: ServiceNow PPM Developer / Consultant

Key Responsibilities

Solution Development & Configuration

  • Plan and implement ServiceNow PPM upgrades, enhancements, and new module configurations.
  • Design and configure ServiceNow PPM modules including Project, Demand, Resource, Timesheet, and Financials.
  • Develop workflows, business rules, client scripts, UI policies, and system integrations.
  • Customize PPM dashboards, reports, and scorecards for performance tracking and visibility.

Process Improvement

  • Translate business requirements into functional and technical specifications.
  • Optimize project governance, resource utilization, and portfolio performance tracking.
  • Automate manual processes to improve efficiency and user experience within the PPM environment.

Integration & Support

  • Integrate ServiceNow PPM with other enterprise systems (e.g., HR, Finance).
  • Provide technical support, troubleshoot issues, and perform root cause analysis.
  • Ensure platform stability and compatibility during system upgrades and releases.
  • Manage incident resolution and issue tracking for internal users and teams.

Governance & Best Practices

  • Ensure compliance with IT governance and security standards.
  • Prepare and maintain technical documentation, user guides, and training materials.
  • Stay current with ServiceNow releases, applying relevant new features to PPM solutions.
  • Maintain comprehensive testing protocols to certify PPM applications post-upgrade.
  • Provide regular progress and status reports to supervisors and stakeholders.

Qualifications & Skills

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3–5 years of hands-on experience in ServiceNow PPM implementation, configuration, and platform administration.
  • Proven track record of successful ServiceNow PPM deployments in a lead or key developer role.
  • Strong understanding of ServiceNow architecture, scripting, and integrations.
  • Excellent problem-solving, communication, and documentation skills.

Job Type: Full-time

Pay: RM7, RM8,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • ServiceNow PPM implementation, configuration: 1 year (Required)
  • ServiceNow PPM deployments: 1 year (Preferred)
  • ServiceNow architecture, scripting, and integrations: 1 year (Preferred)

Work Location: In person

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