Funding & PSP Relationship Manager

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client's needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family,

we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on

About the role:

The Funding & PSP Relationship Manager will oversee the day-to-day operations of the funding function (deposits, withdrawals, reconciliations, and payment flow monitoring) while also managing relationships with Payment Service Providers (PSPs). This is a senior, hands-on role responsible for ensuring smooth transaction flows, optimizing payment success rates, improving client experience, and maintaining operational compliance across all payment channels.

The ideal candidate has a strong background in payments/funding operations within a Forex or FinTech environment, excellent analytical skills, and proven experience in onboarding, managing, and maintaining strategic relationships with PSPs.

Key Responsibilities:

1. Funding Operations Leadership

• Lead and supervise the Funding Team, ensuring timely processing of deposits, withdrawals, chargebacks, and reconciliations.
• Monitor daily payment flows, identify bottlenecks, and resolve operational issues quickly.
• Ensure SLAs, accuracy targets, and compliance requirements are met.
• Optimize processes across CRM, cashier, wallets, and internal operations tools.
• Work closely with Compliance, Risk, Payments, and Back Office to ensure smooth coordination.
• Drive continuous improvements to reduce manual workload, errors, and processing time.
• Produce daily, weekly, and monthly funding performance reports (approval rates, volumes, PSP performance, etc.)

2. PSP Management & Onboarding

• Own end-to-end PSP onboarding including requirements gathering, technical documentation review, testing, and go-live coordination.
• Act as the main point of contact between the company and all PSPs.
• Maintain strong PSP relationships to secure priority support, negotiate fees, and optimize performance.
• Conduct ongoing monitoring of approval rates, decline reasons, and fraud patterns across all PSPs.
• Work with product, BI, and tech teams to troubleshoot PSP issues and implement improvements.
• Ensure compliance with PSP requirements and regulatory standards.
• Propose new PSPs, alternative payment methods, and improvements based on market needs and internal data.

3. Data, Monitoring & Performance Optimization

• Analyse transaction data to identify trends, payment failures, and issues affecting conversion.
• Work with BI to create dashboards and improve transaction visibility.
• Collaborate with PSPs to improve routing, MID setup, transaction logic, and decline handling.
• Ensure full traceability and reconciliation between CRM, PSP portals, and internal financial systems.

4. Cross-Functional Collaboration

• Work closely with the Product/Tech teams on payment integrations and enhancements.
• Support Marketing and Conversion teams by advising on payment availability per region.
• Provide insights to Finance on cash flow planning, settlement schedules, and PSP performance.
• Work with Legal/Compliance to ensure PSP contracts, licenses, and regulatory obligations are up to date.

Experience and Qualifications:

• 3–5+ years of experience in funding/payments operations within a Forex, FinTech, or payments company.
• Proven experience in managing PSP relationships and participating in PSP onboarding projects.
• Strong understanding of payment flows, MIDs, routing logic, approval/decline codes, and reconciliation.
• Experience with CRM systems (preferably FX/Trading CRMs) and payment gateways/cashiers (Praxis).
• Experience working with BI tools (Cluvio, Power BI) (desirable).
• SQL knowledge for basic data extraction (desirable).
• Understanding of chargebacks, fraud prevention, and risk management (desirable).
• Exposure to PSP technical integrations (API, IPN, callbacks) (desirable).

Person Specifications:

• Solid analytical and troubleshooting skills with ability to interpret transaction data.
• Strong communication and negotiation skills for dealing with PSPs and cross-functional teams.
• Ability to lead, train, and manage a team in a high-volume environment.
• Detail-oriented, process-driven, and capable of handling time-sensitive tasks.

Local Benefits:

• 15 days annual leave
• Monthly lunch
• Hybrid schedule
• Birthday leave
• Medical & Health Insurance
• 4 weeks of work from anywhere
• Online learning and development platform
• Social events throughout the year
• Employee Referral Scheme

Job Types: Full-time, Permanent

Pay: RM10, RM15,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person