Spa Therapist

4 days ago

Greater Kuala Lumpur, Malaysia Banyan Tree Ilha Caldeira Full time

OPERATIONAL

  • Maintain the cleanliness, tidiness, and overall upkeep of all spa areas at all times.
  • Review the daily booking schedule and update any changes through the reception or system.
  • Check the next day's appointments at the end of each day and make the necessary preparations.
  • Provide body massages, beauty treatments, facials, manicures, pedicures, and hair care to guests.
  • Verify treatment details on the spa card and follow guest preferences or special instructions carefully.
  • Replace soiled linen with fresh linen in the pavilion and treatment rooms.
  • Ensure all fresh materials for treatments are prepared in the General Store or preparation room.
  • Ensure all guests and visitors leave the spa satisfied with a pleasant overall experience.
  • Prepare all required products for treatments according to standards.
  • Ensure all product preparation is handled hygienically and according to established recipes.
  • Ensure the last shift completes closing procedures properly and that all doors are secured.
  • Follow and comply with the spa and hotel's policies, procedures, rules, and regulations.
  • Ensure proper handling and documentation of lost and found items.

QUALITY OF SERVICES

  • Ensure all treatment procedures are performed according to established standards.
  • Complete treatments within the allocated time.
  • Maintain the spa's service quality and ensure consistent delivery.
  • Ensure all treatment supplies and equipment are well-maintained and prepared before guest arrival.
  • Ensure all linens and ceramics are clean and in good condition before use.
  • Maintain a professional image and provide a pleasant, positive experience to all guests.
  • Ensure all amenities (oil bottles, shower gel, shampoo, body lotion) are refilled regularly and kept fresh.
  • Greet guests by name whenever possible, following the spa's service standards.
  • Ensure guests remain comfortable throughout their treatment by monitoring room temperature, lighting, sun-heat, and music levels.
  • Ensure all guest comments or concerns are communicated to the Supervisor or Spa & Gallery Manager promptly.

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