IT Support Specialist –

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia PKF Malaysia Full time

Position Overview

PKF Malaysia is seeking a proactive and tech-savvy Internal IT Support Specialist to join our IT team. This role is crucial in ensuring smooth day-to-day IT operations, providing technical assistance to staff, and maintaining our IT infrastructure. The ideal candidate will be a problem-solver with strong communication skills and a passion for delivering excellent IT support in a dynamic professional services environment.

Key Responsibilities

  • Provide first-level IT support to employees, troubleshooting hardware, software, and network issues promptly and effectively.

  • Install, configure, and maintain workstations, laptops, printers, and other IT equipment.

  • Set up and manage user accounts, email configurations, and access permissions in accordance with company policies.

  • Assist in the deployment and maintenance of business applications (e.g., Microsoft 365, accounting software, VPN).

  • Monitor and maintain IT inventory, including software licenses, hardware assets, and peripherals.

  • Support network administration tasks, including LAN/WAN connectivity, Wi-Fi, and basic server maintenance.

  • Document IT procedures, troubleshooting steps, and solutions for knowledge sharing.

  • Collaborate with external vendors for IT procurement, repairs, and service contracts.

  • Educate staff on IT best practices, cybersecurity awareness, and efficient use of tools.

  • Assist in IT projects such as system upgrades, migrations, and office relocations.

Qualifications & Skills

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.

  • Preferably possess 1–3 years of experience in IT support or a similar role.

  • Proficiency in Windows/macOS environments, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP).

  • Familiarity with troubleshooting hardware, such as desktops, laptops, printers, and software issues.

  • Basic knowledge of cybersecurity principles and data protection practices.

  • Strong problem-solving, communication, and interpersonal skills.

  • Ability to explain technical concepts to non-technical users.

  • Customer-focused attitude with patience and professionalism.

  • Ability to handle multiple priorities simultaneously in a fast-moving workplace.

Why Join PKF Malaysia?

  • Full-time work balance with occasional on-site support for urgent needs.

  • A dynamic team environment with a focus on professional development and growth.

  • Competitive Rewards: Attractive salary, performance bonuses, and professional development support.

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