TAC IP Engineer

Company description:

Who We Are

Building connections that matter is what we do best.

Based in Kuala Lumpur, Malaysia, Time dotCom is a telecommunications provider specialising in domestic and international connectivity, data centre, cloud and managed services solutions catered to the Retail, Enterprise and Wholesale markets.

The true heart of our business lies in our people's talents and the use of innovative technologies to serve our customers and communities.

Proudly Malaysian

We are proud to deliver Malaysia's fastest 100% pure fibre broadband service at speeds of up to 2Gbps to consumers across the country.

At the core of our fully-fiberised network is the Cross Peninsular Cable System (CPCS), a nationwide fibre optic network that ensures exceptional availability, speed and reliability to meet future demands. It is this network that allows us to commit to end-to-end solutions and services that require the most exacting customer bandwidth needs.

Globally Focused

We have set our sights towards a global reach, with stakes in international submarine cable systems such as UNITY, Asia Pacific Gateway (APG), Asia-Africa-Europe-1 (AAE-1) and FASTER that allows us to seamlessly connect Asia to the rest of the world.

With foresight to establish ourselves as a regional cloud business, we offer borderless cloud services housed in our secure, carrier-neutral data centres. We are the gateway for international businesses to their end customers in Southeast Asia.

Here To Stay

Over two decades ago, we started with a vision to connect Malaysians and the world. Since then, we have built a reputation for bringing cutting-edge solutions, innovative product offerings and transparency to our customers.

We remain committed towards pursuing service excellence and pushing the boundaries in technological offerings to be the best-in-class telecommunications provider in Malaysia and beyond.

TIME dotCom Bhd P)

Job description:

Job Overview:

Delivere operational support and performe network health checks on the IP/MPLS network, ensuring stability and reliability, while resolving escalations from 1st-level support to maintain customer satisfaction

Work Life:

• Ensure high availability of TIME's IP/MPLS network by leading preventive maintenance, spare management, and vendor performance evaluations.
• Deliver Level 3 technical support, resolving complex network issues and coordinating fault restoration with internal teams and vendors.
• Improve service quality through performance audits, KPI tracking, and proactive mitigation planning.
• Support new technologies and IP-based solutions, driving network optimization and service enhancements.
• Provide advanced training and knowledge-sharing sessions to strengthen internal technical expertise.
• Oversee CAPEX/OPEX for IP equipment and managed network acceptance reports to ensure compliance and reliability.
• Act as 24/7 on-call escalation point, ensuring minimal downtime and quick service recovery.

To be considered, you'll need:

• Bachelor's degree in Engineering, Telecommunications, or a related field.
• 5+ years of proven experience in Operations & Maintenance (O&M).
• Industry-recognized certifications such as CCNP, JNCIP, HCIP (or higher).
• Strong focus on service quality and customer experience, with the ability to anticipate and resolve issues before they escalate.
• Excellent communication skills in English (spoken and written), with confidence in engaging senior management, customers, and vendors.
• Ability to manage multiple priorities effectively, ensuring each issue is handled with care.
• A proactive, resilient mindset that thrives in a fast-paced and dynamic environment.

Our Commitment to YouAt Time, we believe great work deserves great support. Here's what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistance during life's big moments, from celebrations to times of bereavement.
• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.