Cafe Crew

6 days ago

Taman Melawati Selangor, Malaysia Allied Caffeinery Sdn Bhd Full time

Job Overview:

We're on the lookout for a dynamic and customer-centric individual to join our team as a Cafe Crew member. This is not just any position - it's an exhilarating opportunity to embark on our exclusive 3-month overseas training program.

Throughout this immersive training journey, you'll immerse yourself in a world of coffee excellence, honing your skills and absorbing essential knowledge to thrive as a barista extraordinaire. Upon graduation, you'll seamlessly integrate into our team, armed with the confidence and expertise needed to dazzle our cafe patrons with unparalleled service and satisfaction.

If you thrive in fast-paced environments, excel at juggling tasks, and possess an unwavering zeal for delivering top-notch coffee and hospitality experiences, you're the perfect fit for this exhilarating role.

Responsibilities:

  • Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, following established recipes and quality standards.
  • Operate espresso machines, grinders, and other coffee-making equipment with precision and consistency.
  • Ensure the cleanliness and maintenance of coffee equipment, brewing stations, and café area.
  • Greet customers warmly and assist them with placing orders, answering questions about menu items, and providing recommendations.
  • Take food orders from customers, entering them into the system and communicating with the kitchen staff to ensure prompt and accurate service.
  • Accurately process customer transactions using POS (Point of Sale) systems, handling cash, credit/debit cards, and mobile payments.
  • Perform POS system opening and closing procedures, ensuring accuracy in transactions and reconciliation.
  • Maintain a tidy and organized cashier station, including restocking merchandise, condiments, and supplies as needed.
  • Assist in the preparation of food items according to café standards.
  • Ensure all food & drinks is prepared and served according to safety and hygiene regulations.
  • Deliver food and beverages to tables in a timely manner, ensuring orders are correct and presenting bills and processing payments when necessary.
  • Monitor the dining area to ensure cleanliness, replenish utensils, napkins, and condiments, and assist with clearing tables as needed.
  • Assist with clearing tables, sanitizing dining areas, and maintaining a welcoming atmosphere for guests.
  • Provide friendly, attentive, and personalized service to all customers, addressing their needs and concerns with professionalism and empathy.
  • Engage with customers to build rapport, answer questions about menu items and provide recommendations based on their preferences.
  • Handle customer inquiries, complaints, and feedback gracefully, escalating issues to management when necessary to ensure resolution.

Requirement:

  • No experience required, unleash your potential with our Training Program.
  • 1 – 2 years of experience working in a café environment may be considered for a senior position.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Exceptional customer service skills, with a genuine passion for creating positive experiences for cafe patrons.
  • Ability to multitask and prioritize tasks efficiently in a fast-paced setting.
  • Flexibility to work various shifts, including weekends and holidays, as needed.

Benefits:

  • Competitive wages with opportunities for advancement.
  • Positive and inclusive work environment with supportive team members.
  • Overseas-Training provided to enhance coffee-making, customer service, and hospitality skills.

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