Key Account Manager

1 day ago

Subang Jaya Selangor, Malaysia Zoho APAC Full time 400,000 - 600,000 per year

Roles & Responsibilities

  • Develop and execute a sales plan to achieve revenue targets within assigned accounts.
  • Learn and sell multiple SaaS (cloud) products across domains such as CRM, Collaboration, and HR.
  • Engage with customers to understand their needs and provide tailored software solutions.
  • Conduct meaningful conversations with customers, demonstrating deep product and domain knowledge.
  • Identify upselling and cross-selling opportunities to expand account value.
  • Work closely with technical consultants and sales teams for account expansion.
  • Manage account renewals and retention, proactively addressing potential churn risks.
  • Act as the main point of contact, ensuring customer satisfaction and engagement.
  • Ensure timely responses to product demonstrations and pre-sales inquiries.
  • Stay updated on product developments and industry trends.

Requirements

  • Diploma and above in Business, Information Systems, IT Applications Development, or a related field.
  • 3 to 5 years of experience in SaaS/software sales or B2B account management.
  • Strong proficiency in English and the local language.
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to analyze customer needs and align solutions effectively.
  • Self-starter with a proactive mindset and strong problem-solving abilities.
  • Remuneration will be based on experience and capability.

Note:

  • Zoho does not sponsor Work Passes for this position.
  • The applicant needs to be a resident of the country where the position is based
  • This is a full-time Work In Office position.

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