Regional Customer Support Hub Manager

4 days ago

Petaling Jaya, Selangor, Malaysia ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Regional Sales Manager, ASIA

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.

The work model for the role is: #LI-onsite, #LI-hybrid

This role is contributing to the MOIM Business based at Petaling Jaya, Malaysia.

You will be mainly accountable for:

  • Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.

  • Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.

  • Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions.

  • Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

Qualifications for the role

  • Bachelor's degree in Engineering, or related field.

  • Minimum 8–10 years of experience in sales support, tendering, or customer support within the electrical or industrial automation sector.

  • Proven experience in leading and developing teams across multiple geographies. Willingness to travel across Asia region as required.

  • Strong understanding of low-voltage motors, electrification solutions and commercial terms.

  • Ability to manage bids, proposals, and risk reviews with strong negotiation skills.

  • Excellent verbal and written communication skills in English; ability to engage with internal and external stakeholders effectively.

  • Familiarity with CRM systems, SAP, and tendering tools.

Benefits

We also offer our employees the following benefits:

  • Life Insurance

  • Medical Insurance

  • Accident Insurance

  • Parental leave

  • hybrid/flexible work practices

More about us

The IEC Low Voltage Division is a technology leader delivering a full range of energy-efficient low

voltage motors, including ultra-efficient solutions such as IE5 SynRM (synchronous reluctance motors). Through a global footprint, domain expertise and rugged designs, the Division provides reliable technology that improves efficiency and productivity even in the most demanding applications.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

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