Operations Executive
2 weeks ago
Job Scope:
· Address and resolve building defect issues that may impact customer satisfaction.
· Handle customer inquiries and complaints related to building defects.
· Assist in implementing new processes and procedures to enhance operational efficiency.
· Collect, analyze, and interpret operational data to generate reports.
· Prepare and present reports on operational performance, including key metrics and KPIs.
· Maintain accurate records and documentation.
· Liaise with vendors and suppliers to ensure timely delivery of goods and services.
· Monitor vendor performance and ensure compliance with contracts and agreements.
· Conduct regular audits to ensure quality standards are met.
· Assist in the development and implementation of quality assurance programs.
· Perform other ad hoc tasks as assigned by management.
Requirements:
- Diploma/Degree in Building Services, Facilities Management, Business Administration, or a related field.
- Prior experience in operations, building maintenance, or customer service is preferred.
- Strong analytical skills with the ability to interpret data and generate reports.
- Excellent communication and interpersonal skills.
- Proactive, organized, and able to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
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