Assistant CRE- CS Prima Auto

4 hours ago


George Town, Penang, Malaysia CS Prima Auto Sdn Bhd Full time 12,000 - 22,000 per year

CS Automotive Group

Assistant Customer Relations Executive (CRE)

Location: Proton Jalan Larut, Georgetown

About Us

CS Automotive Group is the automotive division of Chye Seng Group, established in 1948. Recognized as one of Malaysia's leading 1-Stop Automotive Solution Centers, we offer a full range of services including Sales, After-Sales Service, Spare Parts, Accident Claims, and Insurance for the brands Peugeot, GWM, Hyundai, Chery, and Proton throughout the northern region of Malaysia.

Position Title:

Assistant Customer Relations Executive (CRE)

Department:

Customer Relations / Sales & Service Support

Reports To:

Branch Head / Sales Manager / Service Manager

Location:

Proton Jalan Larut, Georgetown

Key Responsibilities

  • Respond promptly and professionally to customer inquiries and complaints.
  • Resolve issues efficiently to ensure a high level of customer satisfaction.
  • Provide accurate and up-to-date information about company products, services, and promotions.
  • Maintain good relationships with customers through consistent and courteous follow-up.
  • Keep customer records and databases updated accurately.
  • Prepare and submit customer-related reports as required by management.
  • Support marketing campaigns, showroom events, and customer engagement activities.
  • Coordinate closely with the Sales and Service teams to ensure an excellent end-to-end customer experience.
  • Assist in gathering customer feedback to improve overall service quality.

Requirements

  • Education: Minimum Diploma in any field (Automotive background is an advantage).
  • Communication: Excellent verbal and written communication skills.
  • Customer Service: Strong customer-focused attitude and ability to handle complaints professionally.
  • Teamwork: Able to multitask and collaborate effectively with different departments.
  • Technical Skills: Basic computer literacy (Microsoft Excel, email communication, documentation).
  • Attitude: Positive, proactive, and professional demeanor when dealing with customers.

Why Join Us?

  • Be part of a reputable and growing automotive group in Malaysia.
  • Work alongside leading international brands under Chye Seng Group.
  • Gain career development opportunities through training and brand programs.
  • Supportive and collaborative working environment.
  • Competitive remuneration and employee benefits.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1, RM2,200.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person



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