Customer Service Representative

2 weeks ago

Kulim HiTech Park Kedah, Malaysia Wong Engineering Corporation Bhd Full time 40,000 - 60,000 per year
  1. Liaising with the customer on the confirmed purchase order.
  2. Generating standard orders by using an"EPICOR"system upon receiving a purchase order from a customer.
  3. Review current finish good balance quantity and make delivery date arrangements with warehouse if stock is available.
  4. Notify the Planner of the customer order to obtain target or planning date delivery if there is no balance stock or new production output required.
  5. Follow up with the planner on the committed delivery date.
  6. Notify the customer of the delivery status
  7. Liaising with the warehouse for the delivery arrangement
  8. Handle customers' complaints for any related issue once the delivery date.
  9. Notify the respective department/ section upon receiving customer complaint if any
  10. Prepare a report on a weekly and monthly basis which includes consignment billing, report billing, FG report, inventory report forecaster report, and maintaining Interco pricing
  11. Attend meetings internal or external
  12. Any other tasks as and when assigned by the Management
  13. Follow the Company's environmental policy and procedures and comply with any environmental-related legal or regulatory requirement.
  14. Required language(s): English, Bahasa and Mandarin.

*Need to communicate with our Mandarin-speaking counterparts

  • planner

    2 days ago

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