Provider Support Team

1 day ago

Remote, Malaysia Special Ops Sdn. Bhd. Full time

Job Title: Provider Support Team

Job Description:

As a Provider Operations Coordinator, you'll ensure smooth communication and operational efficiency for providers in Singapore. You'll manage schedules, handle administrative processes, and resolve issues promptly. Your proactive approach to process improvement and commitment to upholding SOPs will be essential in maintaining high standards, even in the absence of partner managers. Additionally, you'll contribute to platform enhancements and exceed KPIs to ensure provider satisfaction.

Key Responsibilities:

  • Oversee operational efficiency by serving as a central support and resolution centre for all providers in Singapore, managing communication channels and addressing urgent matters.
  • Collaborate with the operations team to ensure seamless communication with providers on scheduling related matters.
  • Ensure timely and effective communication between the operations team and the providers.
  • Support and manage provider schedules to ensure that provider resources are allocated efficiently.
  • Take charge of the onboarding and offboarding administrative process of all providers
  • Take full ownership of incident management for providers, ensuring compliance with SOPs and providing necessary support to resolve issues effectively, especially in the absence of partner managers.
  • Identify opportunities for process improvement based on the operations and providers feedback and communication.
  • Ensure all provider communications are documented and tracked to facilitate easy retrieval of information when required.
  • Provide regular updates to the operations team on providers' communication and feedback.
  • Uphold company values and actively contribute to improving the platform, ensuring the highest level of provider satisfaction through exceeding assigned Key Performance Indicators (KPIs).

The Ideal Candidate:

  • Fresh graduates welcome
  • Flexibility in adapting to evolving work processes, procedures, and technologies, while maintaining adaptability and a positive attitude in dynamic and fast-paced work environments.
  • Exceptional communication skills with the ability to convey information clearly and effectively across various touch-points.
  • Openness to feedback, embracing new ideas, and demonstrating proactive problem-solving abilities to foster continuous improvement and innovation.
  • Readiness to embrace new responsibilities, tasks, or projects as the needs of the organization evolve, contributing to the overall success and growth of the team and company.
  • Strong organizational skills with a keen eye for detail and multitasking abilities to manage diverse tasks efficiently.
  • Customer-centric mindset dedicated to delivering exceptional service and building relationships.
  • Capacity to work effectively both independently and collaboratively.
  • High level of proficiency in English.
  • Willingness to do rotating shift-based schedules, covering weekends and public holidays.

Working Arrangement

  • Fully remote position.
  • Flexible working hours: 4-8 hours per day, with a minimum of 20 hours per week.
  • Commitment to a 5-day workweek, including both weekdays and weekends.
  • Availability to work on public holidays as required.
  • Shifts scheduled only during office hours

Why Join Us:

  • Remote work arrangements
  • Fast track career progression for top performers

Location:

  • Remote

Job Types: Contract, Part-time, Temporary

Contract length: 2 months

Pay: RM15.00 per hour

Application Question(s):

  • What is your expected monthly salary in RM?
  • How long is your notice period in days?

Experience:

  • Customer service: 1 year (Preferred)

Work Location: Remote

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