guest service assistant

7 days ago


Bayan Lepas, Penang, Malaysia Raia Inn Penang Full time
  • Great all guests at all the time in a friendly and helpful manner, and attempt to learn and use guest's names at every opportunity.
  • Upon check in, ensure that the guest completes his registration card completely and legibly, and that guest is assigned a room of the type and the rate indicated on the reservation.
  • Accommodate Guest's special requests whenever possible, assist in pre-registration and room blocking whenever necessary.
  • Stay up to date on room rates, special packages, discounts and how handle each.
  • In the case of walk in, the guests should be sold a room with the highest possible room rate.
  • To use the up selling techniques in order to maximize the rooms revenue.
  • Being knowledgeable of all credit cards and cashing policies, and how to handle properly and efficiently.
  • Develop detailed knowledge of the hotel's key personnel, service outlets and hours of operation to each.
  • Handle the safe deposit boxes according to the hotel procedures.
  • Prepare and report guests with high balance to the attention of the Front Office Manger
  • Be thoroughly aware of the hotel reservation system, and cancellation policy.
  • Communicate with all other departments through the proper channels, and through the communicate forms.
  • To attend promptly to the guest inquiries with courtesy and politeness.
  • To maintain confidentiality, and never disclose any secret.
  • To be able to deal with cash for the outsiders call requested.
  • To be familiar with the foreign currency exchange rate.
  • To check Hotel lines at the beginning of his shift and to report any down lines to the Manager on duty immediately.
  • Ensure that the Staff calls are served during the time determined by the Hotel Management.

Job Type: Full-time

Pay: RM1, RM1,800.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 07/01/2025



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