Restaurant Operation Manager

2 days ago

Bayan Lepas, Penang, Malaysia Dandy Modern Food Full time

Overview: At Dandy, we stand by our commitment to wholesome meals, everyday gatherings, and delightful vibes. As the Restaurant Operation Manager, you will be the driving force behind our daily operations, leading the entire team with passion, discipline, and care. Your leadership will ensure operational excellence, foster a thriving team culture, and create unforgettable guest experiences that embody Dandy's core values.

Key Responsibilities:

1. Operational Excellence

  • Oversee daily restaurant operations, ensuring all shifts run smoothly and efficiently.
  • Monitor performance across all departments—service, kitchen, and support—to deliver consistent, high-quality standards.
  • Conduct routine audits on cleanliness, hygiene, and food safety, aligned with Halal and regulatory guidelines.
  • Implement and uphold SOPs across all operational areas, ensuring team-wide compliance and consistency.

2. People Leadership & Development

  • Lead, inspire, and develop a team of junior operation lead, captains, and service crew through clear goals and consistent coaching.
  • Foster a high-performing team culture rooted in accountability, positivity, and continuous improvement.
  • Handle and assist inrecruitment, onboarding, training, and performance evaluations.

3. Guest Experience & Satisfaction

  • Always put the guest first and make them feel welcome.
  • Manage guest feedback and resolve escalated complaints with professionalism and care.
  • Improve service by training, listening, and leading by example

4. Cost & Inventory Control

  • Manage budgets, sales forecasting to ensure financial targets are met.
  • Oversee inventory, waste control, purchasing, and supplier coordination.
  • Identify cost-saving opportunities without compromising quality or experience.

5. Strategic Planning & Reporting

  • Set and execute short- and long-term operational goals in alignment with company objectives.
  • Report regularly to upper management on performance, challenges, and solutions.

Requirements:

  • Minimum 5 years of experience in F&B operations, with at least 2 years in a managerial role.
  • Strong leadership, communication, and team development skills.
  • In-depth understanding of restaurant operations, SOPs, and customer service excellence.
  • Familiarity with Halal practices and food safety standards in Malaysia.
  • Able to work flexible hours, including weekends and public holidays.

Who You Are:

  • A strategic thinker with hands-on leadership.
  • A role model who leads by example and brings out the best in others.
  • Passionate about hospitality, excellence, and continuous growth.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3, RM4,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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