Client Experience Executive

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

About Hytech

Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology.

Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.

Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Role and Responsibilities:

  • Conduct audit checks and client administration tasks.
  • Manage client inbound inquiry mailbox and solve client-related cases independently.
  • Acquire full knowledge of both internal systems and platforms.
  • Ensure the sales team have full knowledge on all our promotions, educational tools, products and platforms by conducting proper training, creating training manual and setting up a training centre portal.
  • Product support on team coordination with other department such as Operation team and Customer support team via various messaging and ticketing system.
  • Assist investigation team and compliance team to solve disputes and complaints from clients in a timely manner.

Qualifications and Requirements:

  • Tertiary Qualification in finance, business or related field.
  • Past experience in customer support or sales in fintech industry.
  • Excellent written and verbal communication skills in English and French.
  • Strong project management, multitasking and decision-making skills.
  • Strong communication skills and excellent team player.
  • Highly organised and detail oriented.

Benefits and Perks:

  • Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
  • Young, Passionate & Friendly Working Environment.
  • Rewarding career development with regional exposure.
  • Team building, creation, birthday party, free flow of snacks and drinks.

#DotConnect: Unleashing the Power of Connectivity

Do you believe in the power of connections to transform careers and shape a brighter future? Together, let's connect our dots, inspire innovation, and build a workplace where talents unite to create extraordinary possibilities.

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