Inside Sales Specialist

JOB OVERVIEW

As an Inside Sales Specialist, your primary role is to manage and grow our Annual Recurring Revenue (ARR) by ensuring timely license renewals and enhancing customer satisfaction. You will be instrumental in fostering strong relationships with existing customers in the e-learning industry, keeping them informed about new releases, and cross-selling other software and training solutions. Your expertise in sales support, coupled with your dedication to customer success, will drive our growth and help revolutionize the way people learn.

KEY RESPONSIBILITIES

Lead Follow-Up and Conversion:

• Proactively follow up with new leads from partner software free trials, creating a strong first impression and generating interest.
• Highlight product benefits and demonstrate solutions that align with client needs to increase conversion rates.
• Collaborate with the business team to present solutions and close sales, achieving sales targets.

License Renewal Management:

• Proactively manage and monitor the renewal process for all client licenses to ensure timely renewals and consistent revenue flow.
• Maintain a detailed client list with current contract statuses to effectively track and manage renewals.

Customer Engagement and Product Application:

• Regularly interact with clients to ensure they are maximising the benefits and functionalities of our products.
• Provide guidance and support on the optimal use of our technology solutions, enhancing customer satisfaction and product engagement.
• Keep clients updated on the latest product capabilities and how they can enhance their operational efficiency or learning outcomes.

Sales and Revenue Growth:

• Identify and exploit opportunities for cross-selling additional software and training solutions tailored to the specific needs of clients.
• Develop and present proposals that demonstrate the value and benefits of expanded product usage.

Client Support and Communication:

• Serve as the primary point of contact for client inquiries, providing prompt and accurate responses to enhance customer experience.
• Coordinate with customer support teams to resolve any technical issues clients may encounter.

Market Insight and Client Feedback:

• Conduct market research to stay informed about industry trends and new technologies that could benefit your clients.
• Gather client feedback to understand their needs and preferences, helping guide your sales strategies and service offerings.

Professional Development:

• Engage in continuous learning to maintain a deep understanding of the product portfolio and its applications.
• Participate in relevant training sessions and workshops to enhance your sales and technical skills.

CORE COMPETENCIES REQUIRED

• Result-oriented and performance-driven.
• Strong interpersonal and relationship-building skills.
• Ability to work both independently and in a team.
• Adaptability and resilience.
• Exceptional written and verbal communication skills.

QUALIFICATIONS:

• Bachelor's degree in Business, Marketing, Educational Technology, Computer Science or a related field.
• 1-2 years of working experience in sales, experience with e-learning or education technology industry can be beneficial.
• Experience with eLearning authoring tools would be advantageous.
• Proficient with MS Office 365.
• Added advantage for candidates with experience in CRM software (e.g., Salesforce) for efficient data management and customer relationship tracking.
• Exceptional communication and negotiation skills.
• Self-motivated with the ability to work independently and as part of a team.
• Attention to detail to prevent or minimise errors in sales documents.
• Strong organisational and time management skills.
• Problem-solving skill in resolving issues related to inquiries, or communication.

Mindful Solutions Sdn. Bhd. serves as an umbrella organisation that provides shared services to two dynamic entities: eLearningMinds, a pioneering leader in eLearning solutions since 2004, offering a global range of online learning services and tools while embodying values of adaptability and trustworthiness, and UpSkillingMinds, an offshoot specialising in digital and soft skills training, featuring tailored programs, coaching, and a flexible, results-oriented work culture that encourages creativity and independence.