Assistant Manager

1 day ago

Malaysia SOMPO Holdings Full time 60,000 - 80,000 per year

Assistant Manager (Campaign Manager), Bancassurance

JOB DESCRIPTION:

The incumbent is overall responsible for management and execution of telemarketing campaigns. Work closely with business partners/ team to meet agreed performance and financial target.

JOB RESPONSIBILITY:

  • Key liaison to manage third party call centre including handling customer complaints, operational issues.
  • Monitor and review key campaign metrics and ensure campaign successfully meet financial targets.
  • Analyze campaign results and provide recommendation to improve campaign performance.
  • Proactively working with our business partner to monitor delivery, regularly optimize campaigns and identifying development opportunities to maximise the value of data assets.
  • Develop innovative and marketable products suitable for each campaign including cross-selling activities
  • Ensuring campaigns are conceptualized, delivered, and approved to internal and external stakeholder's satisfaction on time.
  • Monitor market trends, research consumer markets and competitors' activities to identify opportunities and key issues.
  • Timely update and communication on performance report to all stakeholders.
  • Support the Immediate Supervisor to lead and motivate Banca Team to achieve growth, profitability, and retention target
  • Undertake assignment/ tasks as assigned by Management HOD & Immediate Supervisor
  • Comply with guidelines set by company and regulatory bodies e.g. PIAM, BNM

JOB SPECIFICATION

  • Candidate should possess a Bachelor degree in Marketing, Communications or relevant field.
  • At least 4 years of working experience in telemarketing field.
  • Reliable team player, able to work with cross-functional teams/stakeholders under fast-paced environment.
  • Ability to manage multiple stakeholders - experience in a matrixed, high growth company will be valued.
  • Strong analytical skills and data-driven

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