Front Desk Office Administrator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia DBC Asia Healthcare Full time 20,000 - 30,000 per year

Key Responsibilities:

  • Reception Duties: Greet clients professionally, manage incoming phone calls and emails, and provide general information to patients and visitors.
  • Appointment Scheduling: Coordinate and manage patient appointments efficiently to optimize clinic workflow.
  • Patient Intake: Assist new patients with registration, ensuring accurate completion of forms and collection of relevant documents.
  • Billing and Payments: Handle patient billing, process payments, manage insurance claims, and follow up on outstanding accounts.
  • Administrative Support: Provide support to physiotherapists and other staff, managing correspondence, and maintaining office supplies.
  • Record Keeping: Maintain patient records in compliance with privacy and confidentiality regulations, ensuring accurate and up-to-date documentation.
  • Communication: Act as a liaison between patients and physiotherapists, effectively conveying messages and relevant information as needed.
  • Sales and Marketing Support: Assist with marketing initiatives, including sending photos/videos of treatment sessions, colleccting feedback, managing patient package sign-ups, and supporting promotional campaigns to enhance clinic visibility and patient engagement.

Requirements:

  • Qualification: Diploma or equivalent; additional certification in office administration or related field is a plus.

Good to Have:

  • Experience in a physiotherapy or medical office setting.
  • Knowledge in SQL system
  • Familiarity with insurance billing and coding.
  • Previous experience in a front desk or administrative role, preferably in a healthcare setting.

Skills:

  • Proficiency in MS Office (Word, Excel) and experience with scheduling software.
  • Excellent time management and organizational skills.
  • Strong written and verbal communication skills.
  • Basic understanding of medical terminology and billing processes.

Job Type: Full-time

Pay: RM1, RM2,200.00 per month

Work Location: In person

Expected Start Date: 12/15/2025

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