admin cum customer service

1 day ago

Kepong, Malaysia Kiffah Group Of Companies Full time

  • KRITERIA

  • Minimum Diploma dalam Pengurusan Perniagaan atau setaraf.

  • Pengalaman sekurang-kurangnya 1 tahun dalam perkhidmatan pelanggan atau bidang berkaitan.

  • Kemahiran komunikasi yang baik, termasuk kemahiran mendengar dan bertindak balas dengan cepat.

  • Keupayaan untuk mengendalikan situasi yang mencabar dengan profesionalisme.

  • Kemahiran dalam penggunaan MS Office dan sistem perisian perkhidmatan pelanggan.

  • JOB SCOPE

  • Menyediakan sokongan kepada pelanggan melalui pelbagai saluran komunikasi (telefon, e-mel, atau chat).

  • Menangani pertanyaan pelanggan berkaitan servis kenderaan, proses pembaikan, dan status kerja dengan cara yang profesional, jelas, dan efisien

  • Menyelesaikan masalah atau aduan pelanggan dengan cepat dan memberikan penyelesaian yang memuaskan.

  • Menyimpan rekod interaksi pelanggan, termasuk pertanyaan, masalah, dan penyelesaian.

  • Membantu dalam memproses permintaan pelanggan berkaitan servis tambahan, pembatalan temujanji, atau penjadualan semula kerja jika diperlukan.

  • Menyediakan laporan berkaitan prestasi perkhidmatan pelanggan kepada pengurusan.

  • Memastikan kepuasan pelanggan dan memberikan pengalaman yang positif melalui perkhidmatan yang berkualiti.

  • Menyokong pelanggan dalam memahami produk dan perkhidmatan serta memberi cadangan yang relevan.

  • Menguruskan tempahan atau jadual perkhidmatan jika diperlukan.

  • Bekerjasama dengan pasukan lain untuk memastikan penghantaran perkhidmatan yang lancar.

11.Menjelaskan butiran kos kepada pelanggan dan mendapatkan pengesahan pembayaran,Membuat follow-up pembayaran bagi invois yang belum dijelaskan,Memastikan rekod pembayaran pelanggan dikemaskini dalam sistem.

12.Menyediakan sebut harga (quotation) untuk servis atau pembaikan berdasarkan penilaian teknikal. Menyediakan invois selepas kerja siap dan memastikan butiran adalah tepat

  • FAEDAH

1.Potongan EPF & SOCSO mengikut undang-undang.

2.Cuti Tahunan & cuti umum berbayar.

3.Latihan & bimbingan kerja disediakan.

4.Rebat tunai khas pada hari jadi staf.

5.Tuntutan perubatan untuk staf dan keluarga.

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave

Ability to commute/relocate:

  • Kepong: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Bahasa (Preferred)

Location:

  • Kepong (Required)

Work Location: In person

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