Senior Lead

3 days ago

Petaling Jaya, Selangor, Malaysia Adaptive Training & Transformation Full time

Department Management and Store Standards

  • Maximize department sales and productivity metrics in line with shop targets
  • Monitor key data reports on space management, sales against last year, last week and budget on a daily and weekly basis and communicate to staff
  • Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc).
  • Monitor all products are price tagged and bar-coded before display
  • Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
  • Maintain the highest standards of housekeeping,health standards in store at all times
  • Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
  • Ensuring department density as per department guidelines and department is
  • Optimize floor space based on merchandise availability, storylines and product sell –off
  • Inspect merchandise for quality control and report any defects and facilitate on-time clearance of all damaged merchandise
  • Monitor and implement sales promotion and event in the stores
  • Implement weekly action plans through the team

Store Merchandise/ Merchandising

  • Understand and maintain a detailed knowledge of the product/department merchandise
  • Ensure and monitor promotions, sell offs and ageing stocks
  • Liasioning with the support function experts to drive departmental sales
  • Submit weekly trade report: Review non-selling items, slow/ fast moving lines/ non movers/ damages/ ageing items & information about the customers(likes,dislikes and opinions)
  • Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
  • (Partner with support functions) - recommend ISTs to maintain optimum stock levels
  • Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
  • Back store management
  • Facilitate inter store transfers as per the guidelines

Customer Service

  • Monitor and ensure adherence of customer service standards within the department
  • Provide customer satisfaction by delivering exceptional customer service
  • Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
  • Communicate appropriately with customers including proactive greeting and acknowledgement
  • Deal with customer queries and complaints effectively
  • Follow procedures for dealing with specific customer orders
  • Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring

  • Support induction of new recruits through buddy system
  • Hold weekly and monthly department meeting to communicate performance high and lows
  • Monitor and facilitate complaint resolution of direct reportees/team members
  • Oversee deployment and drive motivation levels of the team members
  • Ensure daily scheduling of the staff shifts in line with the Assistant store manager

Job Type: Full-time

Pay: RM2, RM3,800.00 per month

Benefits:

  • Opportunities for promotion

Work Location: In person

  • Senior Lead, Events

    3 days ago

    Petaling Jaya, Selangor, Malaysia BJAK Full time

    Bjak provides access to affordable and sustainable financial services across ASEAN. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia. Our platform, , helps millions find the best-value insurance policies with ease. Through advanced technology—including custom APIs, blockchain, trading systems, and data science—we simplify...

  • Tech Lead

    1 week ago

    Petaling Jaya, Selangor, Malaysia Virtej Technologies Full time

    Role DescriptionThis is a full-time on-site role for a Tech Lead / Azure Platform) located in Petaling Jaya. The Tech Lead will be responsible for overseeing the development and maintenance of web applications using , managing cloud infrastructure on the Azure platform, leading a team of developers, and ensuring high code quality through code reviews and...

  • Lead Generation Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia IFCA MSC Berhad Full time

    Job DescriptionRESPONSIBILITIESResearch, identify and reach out to potential leads through various channels, including online research, social media, associations, industry events, and more.Utilize CRM software, google suite and lead generation tools to track and manage leads effectively.Develop and maintain a strong understanding of our target...

  • Legal Senior Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia Solarvest Full time

    We are seeking a Legal Senior Manager/ Legal Director to lead all legal, governance, and compliance strategies across the Group. As the principal legal advisor to the CEO, Board, and Management, the Legal Senior Manager/ Legal Director ensures that Solarvest's business decisions, from EPCC projects and M&A activities to clean energy investments, are executed...

  • Legal Senior Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia Solarvest Full time

    We are seeking a Legal Senior Manager/ Legal Director to lead all legal, governance, and compliance strategies across the Group. As the principal legal advisor to the CEO, Board, and Management, the Legal Senior Manager/ Legal Director ensures that Solarvest's business decisions, from EPCC projects and M&A activities to clean energy investments, are executed...

  • Senior Videographer

    3 days ago

    Petaling Jaya, Selangor, Malaysia ARTIFICIAN SDN. BHD. Full time

    The Opportunity ARTIFICIAN SDN. BHD.' is seeking an experienced and talented Senior Videographer to join our dynamic team. As a Senior Videographer, you will play a pivotal role in crafting captivating visual content that drives engagement and amplifies our clients' brands. Based in Petaling Jaya, Selangor, this full-time position offers an exciting...

  • Legal Senior Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia SOLARVEST Full time

    We are seeking a Legal Senior Manager/ Legal Director to lead all legal, governance, and compliance strategies across the Group. As the principal legal advisor to the CEO, Board, and Management, the Legal Senior Manager/ Legal Director ensures that Solarvest's business decisions, from EPCC projects and M&A activities to clean energy investments, are executed...

  • Technical Lead

    1 week ago

    Petaling Jaya, Selangor, Malaysia Zenith Flow Tech Full time

    Role DescriptionThis is a full-time on-site role for a Tech Lead / Azure Platform) located in Petaling Jaya. The Tech Lead will be responsible for overseeing the development and maintenance of web applications using , managing cloud infrastructure on the Azure platform, leading a team of developers, and ensuring high code quality through code reviews and...

  • Senior Marketing Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia Mindteck Full time

    Senior Marketing SpecialistWe are seeking a dynamic and experienced Senior Marketing Specialist to lead and execute strategic marketing and communication initiatives for ASEAN. This role is responsible for enhancing brand visibility, driving customer engagement, and supporting business growth through integrated marketing campaigns and effective communication...

  • Senior Interior Designer

    1 week ago

    Petaling Jaya, Selangor, Malaysia TAHPI - A to Z of Health Planning Full time

    Looking for aSenior Interior Designerwho can lead, work independently, adaptable, and must be good at multi-tasking, with confidence in presentation, communication, organized, eager to learn, and comfortable working with large scale projects.The Senior Designer will be driving and leading in all aspects of design development, sourcing, meeting preparation...