Solution Architect, Microsoft Dynamics 365 CRM

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us
This role aims to the growth of Malaysia Hub, to support APAC.

As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
Skills And Experiences

• Min 12 years of total working experiences
• Has worked with regional support, preferrable for Japan, Australia
• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
• At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
• Developing & deploying business applications using Microsoft's Dynamics Power Platform
• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
• Intermediate to advanced knowledge of relational database concepts

About You
Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Convincing storyteller and engaging content creator

What You'll Do

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system
• Contribute to presales activities, including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs
• Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand
• Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams
• Collaborate with cross-functional teams to drive innovation and bring best practices into solution design

Learn more
To learn more about the types of projects our team works on, check out these case studies:

• What matters to Rathbones is people-first workplace experiences and sustainability
• VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives

Interested in knowing what's going on inside Avanade? Check out our blogs:

• Avanade Insights – exchange ideas that drive tomorrow's innovation

Enjoy your career
Some of the best things about working at Avanade

• Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade | Avanade

A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritizing what matters
• Acting as one