Front Office Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cobnb Sdn Bhd Full time

About the Role

We are seeking a Front Office Executive to join our dynamic team at COBNB Sdn. Bhd. In this full-time role, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.

Job Description

  • Greet visitors, answer phone calls, and respond to inquiries promptly and professionally.
  • Handle guest check-ins and check-outs, and resolve complaints or issues effectively.
  • Provide information about facilities, local attractions, and services.
  • Assist in managing room reservations, including processing bookings, cancellations, and modifications.
  • Routinely check room conditions for cleanliness and maintenance issues to be reported.
  • Assist with billing inquiries and resolve any discrepancies in billing records.
  • Maintain cleanliness and organization of the front office area.
  • Collaborate with other departments to ensure smooth and efficient operations.
  • Prepare daily check-in and check-out lists.
  • Identify recurring issues and propose solutions to improve processes.
  • Perform data entry tasks, including updating customer records, processing orders, and maintaining accurate databases.
  • Carry out any ad-hoc duties assigned by superiors.

Requirements

  • Minimum 1 year of experience in a front office or guest services role in the hospitality industry. Fresh graduates are welcome to apply.
  • Hospitality background is preferred (e.g., previous hotel work experience or hospitality-related studies such as Hospitality Management).
  • Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds.
  • Strong problem-solving and decision-making skills to handle guest inquiries and complaints effectively.
  • Flexible and adaptable to work in a fast-paced, dynamic environment.
  • Fluency in English and Bahasa Malaysia is required. Mandarin language proficiency is an added advantage and preferred.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Front Office: 1 year (Required)

Location:

  • Kuala Lumpur (Required)

Work Location: In person

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